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FAQ & Terms and Conditions Click here to print

1 PrePayMania

1.1 Who are we?
1.2 How can I contact you?
1.3 Are you VAT and Company Registered?
1.4 Telephone opening hours

2 Security

2.1 How do I know my transaction is secure?
2.2 How are my details treated?
2.3 How do you deal with Fraud?

3 Returns / Cancelled orders

3.1 Mobile Phone / Accessory Returns Policy
3.2 How long does it take for you to refund my card?
3.3 I would like to cancel my order
3.4 Phone Return Policy
3.5 Phone Return Conditions
3.6 Faulty Phone

4 Payment details

4.1 What credit/debit cards do you accept?
4.2 How do I pay by cheque/ postal order?
4.3 How do I pay by bank transfer?
4.4 Making A Contract with us

5 Delivery

5.1 How long does it take for my product to arrive?
5.2 How much does delivery cost?
5.3 How can I track my goods?
5.4 Has my order been dispatched?
5.5 What is the latest time I can order for same day dispatch?
5.6 Its been more than 7 days delay, are my goods lost?
5.7 Has my order been dispatched?
5.8 Can I have a different delivery address?
5.9 Delivery outside the UK / No VAT

6 Customer Account System

6.1 Why do I need a account ?
6.2 How do I change my address?
6.3 How will my information be used?
6.4 How do I delete /cancel my account?
6.5 How do I change my password?

7 Shopping Cart System

7.1 How do I add items to the cart and order?
7.2 What if I am unable to use the cart?
7.3 Do I need cookies?
7.4 Invoice

8 Vouchers T's and C's

8.1 Vouchers and promotional discount T's and C's

9 Products

9.1 What's in the box?
9.2 Do I need to purchase the the top-up/voucher?
9.3 Can I use my own simcard?
9.4 Can I transfer the credit to an existing sim?
9.5 Are your phones unlocked?
9.6 Do you supply Trade or dropship?

10 How to Claim Free Gifts and Cash Back

10.1 How do I claim my Free Gifts or Cash Back

11 Three's Terms and Conditions

11.1 Three's Terms and Conditions

12 T-Mobile's Terms and Conditions

12.1 T-Mobile's Terms and Conditions

13 PrePayMania Price Match Policy

13.1 What is PrePayMania's Price Match Policy?

14 Orange's Terms and Conditions

14.1 Orange's Pay Monthly Terms and Conditions

15 Insurance Terms and Conditions

15.1 Insurance Terms and Conditions

16 Cash back by Redemption.

16.1 Cash Back by Redemtion


FAQ & Terms and Conditions : Customer Account System



Why do I need a account ?

The customer account system helps you keep track of all your orders and makes it easier for you to leave reviews, ask for support or track your order.

We do not sell on any information, however we may share you infomation within the Gobal Connect Ltd group of companies for marketing research reasons, neither do we store your card details due to Security reasons.


How do I change my address?

Please log into the customer account detail via http://www.prepaymania.co.uk/customer and click Edit Details.

Please note that if you wish to edit the address for a recently placed and not dispatched order, please contact us on 08456 77 77 55 . For security reasons, the edit details page will not update new order address details.


How will my information be used?
When you place an order with www.prepaymania.co.uk you agree for us to collect information about you for us to be able to process your order, the information we need will depend on what you have ordered. www.prepaymania.co.uk will hold all relevant information regarding your order on file. We will share you information with other 3rd party companies, which will include credit reference agencies and fraud prevention agencies to enable us to process your order. We do not sell your personal information, we may pass on your customer information within the Connect Global group of companies for marketing purposes and contact you by either a phone call, email or text.  You agree to the above and information that you have supplied being shared with the above agencies and for your personal information to be held by www.prepaymania.co.uk and its parent company Connect Global Ltd.

How do I delete /cancel my account?

We are unable to delete accounts as records have to be kept for VAT and accounting purposes. However we will make accounts inactive.

You can select 'No' if you do wish to receive marketing emails from us. If you wish to unsubscribe from our email marketing, please follow the link on the email to unsubscribe.


How do I change my password?

To change your password, please login into http://www.Prepaymania.co.uk/customer

Under edit details, you can update your password.

If you have forgotten your password, you will need to set up another account as the passwords are not stored or able to be reset.

 
 
 
 
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