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Prepay

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FAQ

1 PrePayMania

1.1 Who are we?
1.2 How can I contact you?
1.3 Are you VAT Registered company?
1.4 Telephone opening hours

2 Security

2.1 How do I know my transaction is secure?
2.2 How are my details treated?
2.3 How do you deal with Fraud?

3 Returns / Cancelled orders

3.1 Mobile Phone / Accessory Returns Policy
3.2 How long does it take for you to refund my card?
3.3 I would like to cancel my order
3.4 Phone Return Policy
3.5 Phone Return Conditions

4 Payment details

4.1 What credit/debit cards do you accept?
4.2 How do I pay by cheque/ postal order?
4.3 How do I pay by bank transfer?

5 Delivery

5.1 How long does it take for my product to arrive?
5.2 How much does delivery cost?
5.3 How can I track my goods?
5.4 Has my order been dispatched?
5.5 What is the latest time I can order for same day dispatch?
5.6 Its been more than 7 days delay, are my goods lost?

6 Customer Account System

6.1 Why do I need a account ?
6.2 How do I change my address?
6.3 How will my information be used?
6.4 How do I delete /cancel my account?
6.5 How do I change my password?

7 Shopping Cart System

7.1 How do I add items to the cart?
7.2 What if I am unable to use the cart?
7.3 Do I need cookies?

8 Vouchers T's and C's

8.1 Vouchers and promotional discount T's and C's


FAQ : Customer Account System



Why do I need a account ?

The customer account system helps you keep track of all your orders and makes it easier for you to leave reviews, ask for support or track your order.

We do not sell on any information neither do we store your card details due to Security reasons.


How do I change my address?

Please log into the customer account detail via http://prepaymania.co.uk/customer and click edit details.

Please note that if you wish to edit the address for a recently placed and not dispatched order, you have to contact us. For security reasons, the edit details page will not update new order address details.


How will my information be used?
We do not sell or pass on any customer information.  We will not call you for marketing purposes.  We are registered with the information commissioner and all information will eventually be removed as per the requirements of the Data Protection Act

How do I delete /cancel my account?

We are unable to delete accounts as records have to be kept for VAT and accounting purposes. However we will make accounts inactive.

You can select 'No' if you do wish to receive marketing emails from us.


How do I change my password?

To change your password, please login into http://prepaymania.co.uk/customer

Under edit details, you can update your password.

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All right reserved.
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