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FAQ & Terms and Conditions Click here to print

1. PrePayMania

1.1 Who are we?
1.2 How can I contact you?
1.3 Are you VAT and Company Registered?
1.4 Telephone opening hours
1.5 Mobile Phone / Accessory Returns Policy
1.6 I would like to cancel my order
1.7 Phone Return Policy

2. Security

2.1 How do I know my transaction is secure?
2.2 How are my details treated?
2.3 How do you deal with Fraud?

3. Faulty Goods Returns / Right to Cancel

3.1 Can I cancel my order?
3.2 How do I cancel my order?
3.3 How do I send my goods back if I cancel my order?
3.4 When will I receive a refund if I cancel?
3.5 Will I get a full refund?
3.6 What do I do if my item is faulty?

4. Payment details

4.1 What credit/debit cards do you accept?
4.2 How do I pay by cheque/ postal order?
4.3 How do I pay by bank transfer?
4.4 Making A Contract with us

5. Delivery

5.1 How long does it take for my product to arrive?
5.2 How much does delivery cost?
5.3 How can I track my goods?
5.4 Has my order been dispatched?
5.5 What is the latest time I can order for same day dispatch?
5.6 Its been more than 15 days delay, are my goods lost?
5.7 Has my order been dispatched?
5.8 Can I have a different delivery address?
5.9 Delivery outside the UK / No VAT

6. Customer Account System

6.1 Why do I need a account ?
6.2 How do I change my address?
6.3 How will my information be used?
6.4 How do I delete /cancel my account?
6.5 How do I change my password?

7. Shopping Cart System

7.1 How do I add items to the cart and order?
7.2 What if I am unable to use the cart?
7.3 Do I need cookies?
7.4 Invoice

8. Vouchers T's and C's

8.1 Vouchers and promotional discount T's and C's

9. Products

9.1 What's in the box?
9.2 Do I need to purchase the the top-up/voucher?
9.3 Can I use my own simcard?
9.4 Can I transfer the credit to an existing sim?
9.5 Are your phones unlocked?
9.6 Do you supply Trade or dropship?

10. How to Claim Free Gifts and Cash Back

10.1 How do I claim my Free Gifts or Cash Back

11. Three's Terms and Conditions

11.1 Three's Terms and Conditions

12. T-Mobile's Terms and Conditions

12.1 T-Mobile's Terms and Conditions

13. PrePayMania Price Match Policy

13.1 What is PrePayMania's Price Match Policy?

14. Insurance Terms and Conditions

14.1 Insurance Terms and Conditions

15. Cash back by Redemption.

15.1 Cash Back by Redemtion


FAQ & Terms and Conditions : PrePayMania


Who are we?

We are a Mobile Phone and Mobile Phone Accessories online store. We have over 10 years experience in the mobile phone industry with over 6 years trading online.

We strive to offer the best prices, together with good service to provide a smooth Internet ordering experience,we have great understanding with what the consumer actually wants so we cater for their needs giving them great brands,very competitive prices and free delivery except PAGY handsets.

How can I contact you?

Our Helpline number is: 01785 216870
Our Fax number is: 01785 246 123

The best method to contact us is using the contact us page. We aim to reply to all queries within 24 hours - excluding weekends & bank holidays

Existing customers awaiting orders are given priority. Please login in and contact us via the customer control panel which can be found at http://prepaymania.co.uk/customer

Are you VAT and Company Registered?

We are a UK based VAT registered company.

Our VAT number is: 653266923

Company Registration number for Elite Mobile Limited is 2987598

Telephone opening hours

Helpline Telephone: 01785 216870

We are open for calls between the following times:

Mon : 9.30am - 6.00pm
Tues: 9.30am - 6.00pm
Weds: 9.30am - 6.00pm
Thurs: 9.30am - 6.00pm
Fri : 9.30am - 6.00pm
Sat: Closed
Sun: Closed

If we are on all on the phone, helping other customers, please leave a message on our answer machine. Remember to leave your name, number & order number if you have one. We will call you back as soon as possible.

Please note that you can order online 24 hours a day, 7 days a week. Also, you can advise us of a return or request support anytime via http://prepaymania.co.uk/customer


You can send a ticket via the customer control panel. Please allow 48 working hours for a reply. If your query is urgent, it is advisable to call us.

Mobile Phone / Accessory Returns Policy

All of our handsets are brand new and come with a 12 monthwarranty (unless stated Grade A, which means that the handset is refurbished).

All Prepay handsets are all locked to the network which theyare purchased on. If a phone is then unlocked or attempted to be unlocked bythe consumer by any means, this will invalidate the warranty.

All our handsets are shipped with a UK 240v mains plug.

1.* We offer a 14 days return policy for all Handsets andaccessories from the date of delivery.


2. All goods come with a 12 month manufacturers warranty. Ontop on top of this we offer a 14 day cooling of policy, if you wish to returnunder the 14 day cooling off period,then please give notice of this Via the Contact Us link at the bottom of the webpage.The 14 Day cooling of period begins on the day your item is delivered to you.Under the 14 day cooling off period, return postage will not be covered in therefund. However if you receive an item that has become faulty or has been sentin error, then please communicate this again through the Contact Us link atthe bottom of the page and we will organise for your return.


3. Please visit your local service centre (repair centre) orrespective websites for warranty repairs for branded products i.e Nokia,Samsung, Sony Ericsson, LG, Motorola, Sagemetc, or alternatively the goods canbe returned back to Prepaymania for a fault repair (This can take up to 5 weeks- maximum time)


4. If returning within the 14 day cooling off policy, theitem must be in an "As new condition", must be complete with allcomponents and packaging. If a product is returned that is in a used conditionor items are missing from the package then a fee will be levied against therefund.


Please contact us if the item is faulty on 01785 216870.


Prepaymania Returns address


Elite Mobile Limited

Elite House

Dyson Court

Gillette Close

Staffordshire Technology Park

Beaconside

Stafford

ST18 0LQ


If returning under our 14 day cooling off policy, pleaseensure you include a copy of your original delivery note and clearly writePlease refund up upon it. If you are returning your item because it hasbecome faulty, again please include a covering note stating the reason for thereturn as this will help to expedite your refund/replacement


We do advise when returning goods under our 14 day coolingoff policy that you use a signed for service.


Goods are refunded within 30 days.

I would like to cancel my order

If you have placed your order and wish to cancel, please let us know by sending us a message from the customer control panel or the quickest way is to telephone our office on 01785 216870. Please leave a message with your name, contact number & order number & that you wish to cancel your order.

Please note that there is a status lag between the processing and dispatched status therefore we might not be able to stop a parcel going out even if you let us know you wish to cancel an order which status is not marked as dispatched.

If the order has been dispatched, you will have to return it to the following address together with your dispatch note and note ' please cancel'.

Elite Mobile Limited
Elite House
Dyson Court
Gillette Close
Staffordshire Technology Park
Beaconside
Stafford
ST18 0LQ

If the order has not been dispatched, we will be able to stop it from going out and cancel your order. We will process your refund automatically.

Monies are refunded back to the purchasing credit or debit card.

Phone Return Policy

All order errors, or missing items from an order must be reported within 3 days of receipt of the delivery

1. We offer a 14 day cooling off policy on all handsets and accessories.

2. Refunds will be in full if goods are returned under our 14 day cooling off policy.

3. Please ensure that all returns are securely wrapped and packaged.

4. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.

5. We advise when returning good under our 14 day cooling off policy that you use a signed for service.

6. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense

7. Goods outside our 14 day cooling off policy are covered by a full 12 months manufacturers warranty, all goods returned after the 14 day period will be sent for repair under the terms of the warranty. This may take up to 5 weeks (Maximum time scale).

8. Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

9. Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded.

Our returns address:

Elite Mobile Limited

Elite House

Dyson Court

Gillette Close

Staffordshire Technology Park

Beaconside

Stafford

ST18 0LQ


Manufacturers Warranty

1. Outside of the 14 day cooling off period. Handsets or Accessories that become faulty will be repaired under the guidelines of the manufacturers 12 month warranty.

2. Handsets or Accessories being returned for repair can be sent direct to Prepaymania (address above) or to speed up repairs they can also be sent direct to the manufacturer (list below), please note when sending to a manufacturer you will require you original proof of purchase.

Nokia: www.nokia.co.uk/A4222229 (Freepost service exists)

Samsung: www.samsungmobile.com 0870 7267 864

Motorola: www.motorola.com/uk 0870 9010 555

Sony Ericsson: www.sonyericsson.com/cws/home 08705 237 237

How do I know my transaction is secure?

All order processing takes place over a secure server. We have integrated SecPay, Google Checkout and PayPal as they are the most secure and safest way to order online. We want our customers to feel secure when placing their order.

All payments/card processing systems and procedures are to industry guidelines and standards.

We do not save payment details in the customer control panel, you will need to re-enter payment details each time you order. This will be automatically linked to your Google Checkout Account or Paypal account if you use either of these methods of payment.

How are my details treated?

We do not sell or pass on any information about our customers. All details are kept encrypted and secure.

We are registered with the UK Information Commissioner and our procedures comply fully with the Data Protection Act.

Rest assured that by ordering with us, your email address will be safe from email spammers/marketing companies. We do not even transfer customer information between our other businesses for marketing purposes.

How do you deal with Fraud?

We take fraud very seriously. We have invested a considerable amount in the latest fraud detection and prevention software. All orders are automatically searched against the electoral register, and even company staff lists where applicable. Our fraud detection means that our security checking is highly sensitive. In some cases, it will not authorise payments if there is any discrepancy with the details provided by the customer & the information that is held against a credit or debit card. We will not process any orders that do not fully pass all checks made against it. Possible fraudulent orders are checked against a known risk list maintained by SafeSite.

We reserve the right to cancel/refuse the sale of any goods without prior warning or reason.

Orders that are fraudulent are passed to the relevant authorities. Where we feel it's appropriate, we will pursue fraud cases privately.

We request that a landline number is provided and in some cases, we will call you on the landline number provided. If a landline telephone number cannot be provided, we may cancel the order.

Can I cancel my order?

Yes of course! You can cancel yourorder up to the point that you have received the goods themselves, aslong as you notify us within 14 days of receiving them that you wishto cancel. This can be done by using the contact us sectionfrom the homepage. We will give you instructions from there.

How do I cancel my order?

As long as you have received the goodfor no more than 14 days you have the right to cancel, simply use thecontact us section from the homepage and we will giveinstructions on what you will need to do to return the goods.

How do I send my goods back if I cancel my order?

As long as you have not had the goodsfor over 14 days you have the rights to cancel your order. The returnpostage if you wish to cancel an order should be born by yourself andwe recommend a recorded/ insured return to ensure the safe return ofyour item.

When will I receive a refund if I cancel?

We will process all refunds as soon as possible and certainly no longer than 14 days after the return / proof of return of the goods has been received.

Will I get a full refund?

If you cancel your order after you have received the item and then subsequently return the item. Providing the item(s) are in As new condition. i.e if they are unused apart from to check the item as you would in a store and providing that all packaging etc is intact (where a seal is broken to open a handset box this is ok) then a full refund of the item(s) will be made this will exclude any express delivery charges. If the item(s) is returned in a used state, e.g. screen protectors removed from handsets and clear use visible then a restock fee may be levied before your refund. Obviously any cancelations prior to the item(s) being shipped will receive a full refund.

What do I do if my item is faulty?

If for any reason your item becomes faulty (manufacturer fault) within the first 12 months of delivery then by all means please do contact us through the contact us section on the homepage and we will be more than happy to organise with you for the return of your item for repair, replacement or refund depending on the product and nature of the fault.

What credit/debit cards do you accept?

We accept all major credit and debits cards including Mastercard, Visa, Visa Debit , JCB & Maestro and Visa Electron

We currently accept payments via Sec Pay, Google Cart or via PayPal. All very secure and safe way of making an online transactions.

We currently do not accept American Express Cards.

PLEASE NOTE: For PayPal paid orders, if the address is unconfirmed your order will be held for 3 working days for protection againt fraud.

How do I pay by cheque/ postal order?

To order by cheque for prepay/sim free handsets and accessories, please add the items to cart and print the cart page and post with payment to:

Made payable to Prepaymania

Elite Mobile Limited, Elite House, Dyson Court, Gillette Close, Staffordshire Technology Park, Beaconside, Stafford, ST18 0LQ

Please remember to include your full name and address.

How do I pay by bank transfer?

We currently do not accept bank transfer payments for customers.

Making A Contract with us

When you place a order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.

Once we have checked the price and availability of the goods, we will then process your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.

How long does it take for my product to arrive?

If the item is in stock and ordered before 3.30pm (Mon-Fri), we aim to dispatch the same day. If not then it will be dispatched the following day. Delivery should take up to 5 working days with Royal Mail. Expedited Delivery should take 24 working hours from date of dispatch. We use DPD for these deliveries. Please note that certain addresses may take longer due to accessibility. If you have any queries then please call our Customer Services Team on 01785 216870.

If the item is not in stock, we will contact you with a Expected Time of Arrival. You can then decide whether you wish to continue or cancel the order

Delivery guidelines for items in stock:

UK: Delivery within 5 working days. Can be longer at times.

Please see Royal Mail's website for their policies for lost in post. http://www.royalmail.com/portal/rm/content2?catId=69800733&mediaId=80300735

PLEASE NOTE: For PayPal paid orders if the address is unconfirmed we may not be able to proceed with your order. In this case, we will cancel your order. You will need to confirm your address in your Paypal account, prior to placing another order.

How much does delivery cost?

PrePayMania offers free delivery on all the products.

We use Royal mail for all deliveries except expedited deliveries which are sent with DPD.

Please note we only deliver PAYG handsets to UK addresses, however all other products can be delivered within Europe providing European Delivery is selected at the point of checkout.

Free shipping is only available for delivery to UK addresses while shipping costs are charged for delivery to other European countries.

How can I track my goods?

Where applicable, a tracking number is provided in the customer control panel - however we cannot always provide tracking numbers.

Has my order been dispatched?

The moment an order is printed, the status changes to processing. Once prepared and ready for dispatch, the status is updated to dispatched and a confirmation email is sent.

What is the latest time I can order for same day dispatch?

To ensure swift dispatch, please place your order online by 3pm Monday - Friday.

Orders placed on Friday after 3pm or Saturday and Sunday orders will be processed on the next working day, which would be a Monday. Please note that we do not work on Bank Holidays, orders placed on these days will be processed on next working day.

If you require your order to be dispatched on the same day that you placed it, it is advisable to call us to ensure that the item is in stock & that there will be no problems with your order leaving us that day. Our number is 01785 216870 Monday to Friday 9.30 to 18.00. If we are on the phone, please leave a message on our answer phone with your name & number & that you require your dispatch to be urgent. We will call you back to confirm if this is possible, depending on the time of day which you call.

The average order takes just under a minute to complete online. There is no need to register. Just add the product to your basket and away you go.

Did you know?
- Existing customers can place orders online in usually less than 40 secs.
- New customers can place a order under 60 secs

Its been more than 15 days delay, are my goods lost?

Should your item still have not turned up after 15 working days of your dispatch notification, then please download the form.

This form needs to be completed in full and returned by either, fax, email or mail within 10 days. Once the form is received back, your refund or replacement item can be sent out.

Has my order been dispatched?

You can check the order status on www.prepaymania.co.uk/customerPlease take into account that:- an order placed on Friday evening would not be processed until Monday-Royal Mail do not deliver on weekends in some areas.

Can I have a different delivery address?

If you wish to have pre pay or SIM free handsets or accessory order to be delivered to a different address, this process can only be done at the time of placing your order. It is not possible to amend the address after you have successfully placed your order. If you are paying with your credit or debit card, when you are at the checkout & have filled in your name & address where your card is registered to, there is the option to have an alternative delivery address by ticking the check box.

This will then direct you to another page where the alternative address can be inputted. Google Checkout allow the delivery address to be different to your billing address. The procedure is similar to credit card. Paypal allows you to have the delivery address as a different address than your billing address, you need to manually insert this address in your Paypal account & then select it when prompted. The same applies if you select an old address.

We cannot amend the address for you. If your order has yet to be dispatched, we may be able to cancel it for you if dispatch has not been done in the warehouse. The order would then be cancelled & refunded back to you. It is in your security interests to ensure that the address details are up to date in your Paypal account at all times as they are linked with your financial data.

Please note that additional security checks might delay your order.

Delivery outside the UK / No VAT

Due to Network restrictions PAYG handsets can only be delivered within the UK.

Why do I need a account ?

The customer account system helps you keep track of all your orders and makes it easier for you to leave reviews, ask for support or track your order.

We do not sell on any information, however we may share you infomation within the Gobal Connect Ltd group of companies for marketing research reasons, neither do we store your card details due to Security reasons.

How do I change my address?

Please log into the customer account detail via http://www.prepaymania.co.uk/customer and click Edit Details.

Please note that if you wish to edit the address for a recently placed and not dispatched order, please contact us on 01785 216870 . For security reasons, the edit details page will not update new order address details.

How will my information be used?

When you place an order with PrePayMania you agree for us to collect information about you for us to be able to process your order, the information we need will depend on what you have ordered. The PrePayMania will hold all relevant information regarding your order on file. We might have to share your information with other 3rd party companies such as credit reference agencies and fraud prevention agencies to enable us to process your order. We do not transfer customer information between our other businesses for marketing purposes., Please not that we have the ability to retain any data that you provide on this website, even if you do not complete your transaction by clicking submit button. Such data and contact details will be used only to contact you to inquire the reason for not completing the order or promote our other products. You agree to the above and information that you have supplied being shared with the above agencies and for your personal information to be held by PrePayMania and its parent company Connect Global Ltd.

How do I delete /cancel my account?

We are unable to delete accounts as records have to be kept for VAT and accounting purposes. However we will make accounts inactive.

You can select 'No' if you do wish to receive marketing emails from us. If you wish to unsubscribe from our email marketing, please follow the link on the email to unsubscribe.

How do I change my password?

To change your password, please login into http://www.Prepaymania.co.uk/customer

Under edit details, you can update your password.

If you have forgotten your password, you will need to set up another account as the passwords are not stored or able to be reset.

How do I add items to the cart and order?

Using our cart is really simple. Find the product your looking to buy and click the add to cart button. Simple!

All you need to do then is click the Google Cart, PayPal or by credit/Debit card and enter your details. You may need to create your login if these have not already been set up. Its very easy and safe and secure ordering system.

What if I am unable to use the cart?

You can order by cheque for prepay/sim free handsets and accessories. Our cart should work for everyone, if not, please tell us! Call 01785 216870 and report this to us as soon as possible.

Do I need cookies?

Yes. Our cart system will only work on computers that have cookies enabled. Cookies enable your computer to remember the items you have added to the cart. They do not store anything else and we do not use it for tracking etc.

Invoice

You can download your invoice from www.Prepaymania.co.uk/customerPlease note: If you have purchased from us via Amazon or eBay, this facility will not be available for you to download yourself. Please email us with your order number, we can then email you a copy out.

Vouchers and promotional discount T's and C's

From time to time PrePayMania may be running promotional campaigns using Voucher, promotional or discount codes.

  • Vouchers codes, Discount codes or promotional codes need to be used at the time of ordering. The code is entered on to the checkout page and applied to your order. PLEASE NOTE: Once you have entered your code click the apply button, failure to do so will result in no discount on your order.
  • Voucher codes cannot be used after an order has been put through.
  • No cash alternative is given.
  • Discount price include VAT.
  • Discount codes should be used before the expiry date.
  • Only 2 handsets per customer/household in any 6 month period applies in all cases.
  • Only one voucher/claim per order.
  • prepaymania.co.uk reserve the right to withdraw any offer at any time without notice.

  • What's in the box?

    All our phones comes with Manual, Mains Charger & Battery.
    In addition, all Pre-Pay phones / Pay As You Go come with an registered Pay as you go sim-card ready for instant use. In some cases you will need to top up the Phone if purchased with credit. Instructions of how to do this will be in documentation.

    Do I need to purchase the the top-up/voucher?

    The top-up is compulsory purchase.
    This is a prerequisite by the networks.
    The sim card will not be registered. When you receive it, you will need to register the sim card & then follow the instructions on the voucher to apply the top up.

    Can I use my own simcard?

    All our Pre Pay Phones are locked to their respective networks & come with a sim card.
    Technically, your existing sim will work with a pre-pay of the same network. ( i.e existing Orange sim in an Orange Pre-Pay)
    However we do have a great range of discounted Sim Free Mobiles at www.prepaymania.co.uk/type/Sim%20Free%20Mobiles.html

    Can I transfer the credit to an existing sim?

    The Credit will need to be applied to the new sim card provided with the handset. You will receive a Voucher style instructions in your box. Follow these instructions in order to get the top up applied. Please note: the top up can only be applied to the handset & sim card provided. The Credit is not transferable.

    Are your phones unlocked?

    No. Our Phones are locked to their respective networks.
    This means an Orange Simcard will not work in a Vodafone Phone. Unless you are purchasing a SIM free mobile which will be unlocked and ready to use.

    Do you supply Trade or dropship?

    Apologies but we are unable to supply any more than 2 phones per customer. We do not supply to trade or do wholesale.

    How do I claim my Free Gifts or Cash Back

    Claiming your free gift has been made very easy. Simply send your gift claim certificate with a proof of address (This would be a utility bill dated within the last 3 months) Bills and bank statements must show the same address as the handset was delivered to. Please ensure you take copies of these bills as we will be unable to return them to you. Along with this send your gift claim certificate (Will be in the package that we send out to you with your handset) back signed and dated. All gift claims will be actioned within 7 days. No gift claims will be accepted any later than the 90th day from date of connection. Any claims received after this date will be classed as void.

    All Upfront Cash back claims will be paid by cheque and made payable to the customer with 14 days of receiving the returned voucher and a utility bill and the first months mobile phone bill, all details supplied to us when first making your purchase must match the proofs being supplied. This offer is non transferable.All free gifts are offered subject to availability at the time of the claim. In the event of a gift being unavailable prepaymania.co.uk reserve the right to substitute for an equivalent or better. (E.g Sony Laptop may be replace by Dell Laptop with same features)

    All free gifts are offered with a full 12 months manufacturing warranty and it is the customers responsibility to register the warranty with the manufacturer.

    Please note that FREE gift images are for illustration only and colour may very on actual product received (E.g Xbox 360 either black or White)

    All claims are subject to the above terms and conditions. Any claims that do not conform the the above T & Cs will be considered void.

    Three's Terms and Conditions

    Three

    General - All prices include VAT. Details of prices and special promotions are correct at time of going to press. All handsets, modems, datacards and accessories are subject to availability. If you want more details about anything shown in this Guide, please see three.co.uk or ask in store for details.

    Unlimited services Unlimited services (such as Add TV, unlimited landline calls, unlimited text & Skype calls) are subject to fair use policy.

    Windows Live Messenger Pay As You Go Offer available to all Pay As You Go customers, free messages valid for 30 days from activating any top up. The number of instant messages is subject to a fair use policy of 10,000 messages per month. Mobile and service limitations and terms apply. Microsoft Passport or Windows Live ID required.

    Yahoo! Messenger free on 3 (handset dependent) Yahoo! Messenger is available on capable mobiles to customers who download the Yahoo! Messenger application within 3 Services. Pay As You Go offer: Yahoo! Messenger free until 31/12/08 offer available to all Pay As You Go customers, free messages valid for 30 days from activating any top up. The number of instant messages is subject to a fair use policy of 10,000 messages per month. Mobile and service limitations apply. Yahoo! ID required.

    Inclusive Calls and Messages what they apply to Inclusive voice calls in stated 3 price plans are for calls made from the UK to any other standard UK mobile (beginning 07) or landline (beginning 01, 02 or 03). Inclusive texts in stated 3 price plans are for text messages sent from the UK to other standard UK mobiles. Inclusive multimedia messages in stated 3 price plans are for messages sent from the UK to other standard UK mobiles or email addresses. Inclusive video calls in the stated 3 price plans are for video calls to other UK video mobiles (mobile and network dependent). Please note that inclusive multimedia messages and video call minutes in Video Pack Add-on are for 3UK to 3UK customers only. International calls and messages, calls and messages made and received whilst abroad, premium rate calls and messages, message alert services and directory service calls, calls to 0800 / 0500 / 0808 numbers that are not on the THA list, non-geographic numbers (087, 084) and special numbers (e.g. 090, 070) are excluded from any inclusive allowances. The maximum charge for NTS numbers (beginning 08) is 15p connection plus 15p per minute. See 3s price guide, available at three.co.uk/nts, for full details of exclusions and prices. Please note that each text message can accommodate 160 characters. Some mobiles allow for more, these will be divided and sent in numerous messages (depending upon length). Each message will be deducted from your Top-up, Add-on or monthly allowance (if any) or charged at standard rates. There are no rollovers of inclusive monthly allowances to the following month.

    Outside your allowance Charges for calls and messages outside your allowance apply to price plans listed in this brochure. Other price plans may have different call charges.

    Add-ons General 3 reserves the right to suspend, modify or withdraw Add-ons, without notice, at anytime. For Pay As You Go customers, Add-on vouchers are valid for 30 days from date of activation. Add-ons must be activated within 90 days of purchase. X-Series Gold has a 12 month minimum term when purchased with a Slingbox.

    Add Internet 10 10MB of data included. Outside the inclusive allowance, Internet access will cost 2 per additional MB.

    Add Internet Max 1GB of Internet access, ISP email and file download (including both attachments and Podcasts). Phone browsing only; Your data usage does not include using your phone as a modem.

    Add Broadband Lite and Plus Out of bundle charge 1 per MB on Pay As You Go.

    Britains Best Mobile Broadband Coverage Based upon % UK population coverage for 3G. Service limitations apply. See three.co.uk

    GoogleTM GoogleTM and the Google logo are registered trademarks of Google Inc.

    FacebookTM - Facebook is a trademark of Facebook, Inc.

    Handset limitations Not all of 3s services may be available on all mobiles. User experience on applications and services may vary between handsets. See individual handsets for details.

    Broadband Mobile speeds Mobile Broadband speeds may vary depending on usage and environmental factors. Download speeds of up to 364KBs in standard 3G areas and up to 2.8mbps in Turbo (3G Turbo) areas.

    Service limitations Service limitations apply. See three.co.uk for coverage details.

    Mix & Match plus Video Pack with Mobile Packages available to new approved customers. The packages detailed consist of either a Mix & Match plan with a free mobile or a Mix & Match price plan plus video pack with mobile at no extra charge. Handset available at no extra charge is dependent on package combinations selected and availability. 18 month minimum contract, service limitations and terms apply.

    Free 3 to 3 minutes Free minutes are for 3 to 3 UK voice minutes only. For Pay As You Go Customers - Offer available on Stretch bundle for Flat 12 customers who convert a top-up to a Stretch bundle. Stretch bundle and free calls are valid for 30 days from activating the bundle. Conditions apply.

    Free voice-mail Free voice-mail is for calls from your 3 mobile made in the UK to 3s standard UK voice-mail number. For Pay As You Go Customers - free voice-mail is available to Flat 12 customers, even if they have no credit. Terms apply.

    Free Skype Free Skype calls & instant messaging are for Skype-to-Skype calls & instant messaging from the UK. Handset dependent and subject (except 3 Skype phone) access is subject to downloading Skype application within 3 services before 31/12/08. Fair use policy & terms apply (4,000 minutes and 10,000 messages a month). For Pay As You Customers - offer is available to all Pay As You Go customers subject to activating a top-up. Free calls & chat valid for 90 days from activating any top-up.

    15 Texter Offer Giving you 75 minutes plus 600 texts plus unlimited texts.

    20 Texter Offer Giving you 200 minutes plus 1000 texts plus unlimited texts.

    25 Texter Offer Based on VideoTalk 500 Plus with unlimited Texts, giving you 500 minutes plus 1000 texts plus unlimited texts.

    35 Texter Offer Based on VideoTalk 750 with unlimited Texts, giving you 750 minutes and unlimited texts.

    Unlimited Texts Fair use policy of 3000 text messages per month. If you exceed this limit you will be charged at the standard rate for text messages outside your allowance.

    Flat12 Standard Tariff Terms Available to new customers & existing customers who opt-in to Flat12 tariff.

    Great International rates on Flat12 (Pay As You Go) Promotional price of 12p per minute for calls to standard landlines and mobiles and 12p per text to standard mobiles from the UK to India, Pakistan and Poland until 31/01/2009 after which standard international rates will apply. Available to Flat12 Pay As You Go customers only.

    Stretch Terms Standard Tariff Terms Inclusive units are for calls from the UK to UK standard rate landlines beginning 01, 02, 03 and UK mobiles, and for texts sent in the UK to standard UK mobiles. The maximum charge for NTS numbers (beginning 08) is 15p connection plus 15p per minute. Stretch bundles are valid for 30 days. Available to new customers & existing customers who opt-in to the Flat12 tariff, and convert top-up to a stretch bundle.

    Double / Triple value Double value claim based upon full utilisation of Stretch15 compared to using 15 credit on Flat12. Triple value claim based on full utilisation of Stretch20 / Stretch25 compared to using 20/25 of credit on Flat12.

    Charging / Billing The call duration will be mathematically rounded to the nearest second 3 would like to become a paperless billing company, eBills are free and easy to receive. You get a text message to let you know that your bill is ready and you can check it on My3, online or on your handset. If you really need a paper bill you can update your billing preference via My3 to choose either a paper summary bill or a fully itemised paper bill (charge applies). Pay As You Go - For Pay As You Go customers, all calls made (except calls to short code or premium rate numbers), are rounded up to the nearest minute and are charged by the minute.

    T-Mobile's Terms and Conditions

    Terms and conditions: 1. DefinitionsWhen We use these words they have the following meanings:Account together Your Monthly Account and any Pay as You GoAccount that You may have with Us;Additional Service an optional/extra Service which can be added toYour Account, the Charges and terms and conditions for which are setout in Our What It Costs (Non Standard Charges) booklet and Ourcustomer literature;Agreement these terms and conditions between You and Us for theuse of the SIM Card to access the Services, together with the What ItCosts booklets of Charges referred to throughout;Allowance the amount and type of Services which may be provided aspart of Your Price Plan Services or as part of any Additional Service;Cancellation Charge the Charge which totals the rest of the MonthlyCharges for the remainder of the Minimum Term, discounted by 4%;Charge the Price Plan Charge, a charge for an Additional Service andany other additional charge including the Separate Payment HandlingCharge;Consumer a real person entering into the Agreement and/or using theServices for purposes outside his/her business;Content all information whether textual, visual, audio or otherwise,appearing on or available on a one-off payment basis through theServices supplied by Us including by way of example only, a ringtone;Equipment any equipment that You use to access the Services;Minimum Term the minimum amount of time that You have promisedto pay Us the Monthly Charge;Monthly Account the account for which You are billed each month;Monthly Charge the amount that You pay each month in advance forYour Price Plan Service;Network the communications system which is used to provide theServices and any other type of communications system which may beprovided by Us now or in the future;OFCOM The Office of Communications that regulates thetelecommunications industry, including Us;Pay As You Go Account the account in which We record Your creditsand Charges for Services paid for in advance (for customers whosePrice Plan allows) apart from the Monthly Charge;Payment Terms the terms by which We manage Your Account and theways You pay the Charges including any credit limit applied to YourAccount;Portal the exclusive selection of Content indicated to be available fromUs and/or Our partners which You can access from the Equipmentusing wireless application protocol technology and/or by using themobile internet;Price Plan the bundle of Services including any Allowance provided toYou by Us each month in exchange for Your payment of the Price PlanCharge;Price Plan Charge the charge for the Price Plan Service, whichcomprises the Monthly Charge for the Price Plan and the charges for aService once any Allowance is used up, the charges and terms andconditions for which are set out in the What it Costs booklet for thatPrice Plan;Price Plan Service the inclusive Service supplied with Your Price Plan,the charges and terms and conditions for which are set out in the WhatIt Costs booklet for that Price Plan;Renewing, Renewal entering into a new Minimum Term in return for abenefit other than the supply of new Equipment at or after the expiry ofYour existing Minimum Term (or at any other time with Our expressconsent);Roaming using Your SIM Card to connect to another network whilstYou are outside the UK;Separate Payment Handling Charge the charge for the processing byUs of payments made by means other than by direct debit or bankautomated clearance system. The charge is applied according to howYour last bill was paid. The charge for the Services remains the same,irrespective of the payment method used;Service a service provided to You by Us including the Price PlanService and any Additional Service;SIM Card the card or cards provided under this Agreement and usedwith Equipment to get Services;Upgrading, Upgrade entering into a new Minimum Term in return forthe supply of new Equipment (whether free of charge or on payment byYou) at or after the expiry of Your existing Minimum Term (or at any othertime with Our express consent);You and Your the customer who is a party to this Agreement;UK the United Kingdom of Great Britain and Northern Ireland;VAT value added tax at the prevailing rate;Virus any manipulating program which modifies other programsand/or replicates itself;We, Us and Our Everything Everywhere Limited trading as T-Mobile;Written Notice sending You either: (1) an electronic message to YourSIM Card which may contain a cross reference to Our website for furtherinformation; or (2) a letter to Your postal address; or (3) an email to theemail address that You have registered with Us. Each will tell You that achange is going to happen and what that change is. Our website, letteror email will contain an explanation of why the change is happening andprovide You with any relevant before and after information. For changesto Additional Services that are Content accessed through the Portal,unless We send You anything, by stating clearly on the Portal whatchange will be made to Content available there.2. Our Agreement2.1. This Agreeme nt starts when We accept Your request for Services.We will open an Account in Your name and apply Charges to it.2.2. If We reject Your request but You incur Charges, We can recoverthose Charges from You.2.3. We will connect You to the Services as soon as We can.2.4. At the end of the Minimum Term this Agreement will continue untilterminated.2.5. If You are Renewing or Upgrading the following terms apply toYou:2.5.1. Unless We agree otherwise, a new Minimum Term willapply. Once that Minimum Term is over this Agreementwill continue until terminated.2.5.2. Your new Minimum Term will start from the date that Weprocess Your Upgrade or Renewal.2.6. We dont have to provide You with a Renewal or Upgrade.2.7. We dont have to allow You to change Price Plan.2.8. If You already have an Account with Us, any additional SIM Cardthat You request will be added to that Account. For the avoidanceof doubt, if You have more than one SIM Card, each SIM Card mayprovide You with Services which are subject to a separateMinimum Term and therefore Agreement, with Us. As a result, theMinimum Term that applies to each SIM Card may not begin andend at the same time.2.9. The following terms apply to SIM Cards:2.9.1. if a SIM Card is lost, stolen or damaged, You should callcustomer services for a new one (see point 4.6). We maycharge for a replacement.2.9.2. We own the SIM Card and license You to use thetelephone number associated with it. You can only use aSIM Card to use the Services.2.9.3. We can change a SIM Cards phone number(s) if We havea good reason, for instance, a legal reason or where Weare required to do so by OFCOM or any other regulatorybody. We will endeavour to give You 30 days WrittenNotice if We have to do this. The new phone number willapply to Your SIM Card once any notice period that We areable to give You has run out.2.10. We may set and change credit limits for Charges. We cansuspend Your access to the Services if Your limit is exceeded.Charges are not capped by any limit We set as some Charges, forexample international and Roaming call charges, may not berecorded against Your Account immediately, and the Chargesincurred could therefore exceed Your credit limit before YourAccount is suspended.2.11. We will make a copy of Our current version of these terms andconditions available on Our website. We can change these termsand conditions for any good reason, for instance, if We want allcustomers on the same conditions. We will tell You about thechange beforehand, as explained here.2.11.1. If You are a Consumer and the change of terms andconditions is not of material detriment to You or You arenot a Consumer, We will send You Written Notice 30 daysbefore the terms and conditions are due to change. Thenew terms and conditions will automatically apply to Youonce that notice has run out.2.11.2. If You are a Consumer and the change is of materialdetriment to You, We will send You Written Notice 30 daysbefore the terms and conditions are due to change. Thenew terms and conditions will apply to You once thatnotice has run out, unless You terminate Your Agreementwith Us within that notice period. If You do this You wonthave to pay any Cancellation Charge that would otherwiseapply, see point 7.2.3.2.2.11.3. We can change these terms and conditions if new laws orrules make it necessary or where We are required to do soby OFCOM or any other regulatory body. We willendeavour to give You 30 days Written Notice if We haveto do this. The new terms and conditions willautomatically apply to You once any notice period that Weare able to give You has run out.2.12. If You promise to pay Us a monthly Charge for an AdditionalService for a minimum period of time, these points apply to eachAdditional Service:2.12.1. the Charges and terms and conditions for thatAdditional Service may be set out either in Our What itCosts (Non Standard Charges) booklet or in a separateWhat it Costs booklet for that Additional Service;2.12.2. We dont have to allow You to change that AdditionalService for a different one;2.12.3. unless We tell You otherwise, You can only receive thatAdditional Service if You also receive Price PlanServices. The minimum period that You have agreed tofor that Additional Service may not always begin andend at the same time as the Minimum Term;2.12.4. We can suspend, change or withdraw that AdditionalService as set out in point 7.1.3 below;2.12.5. You can call Us to give Us 30 days notice to terminatethat Additional Service to take effect on or after the endof the minimum period that applies to that AdditionalService. However (except as set out in point 2.12.6below) if, in Our total discretion, We accept notice fromYou to terminate that Additional Service within itsminimum period, You will have to pay Us a Chargetotalling the rest of the monthly Charges for thatAdditional Service for the rest of the minimum period,discounted by 4%. You can terminate that AdditionalService without having to pay Us that Charge after theminimum period that applies to it has ended;2.12.6. We can increase the Charge for that Additional Serviceas set out in point 7.1.4. If that happens, points 7.2.3.2and 7.2.3.3 will also apply to You, so that You can giveUs notice to terminate that Additional Service with aminimum period without paying the Charge describedin point 2.12.5 above. However, if You also give Usnotice to terminate this entire Agreement as describedin point 7.2.1, then You may have to pay a CancellationCharge; and2.12.7. if You or We terminate Your Price Plan and therefore thisAgreement, any Additional Services with a minimumperiod will automatically be terminated too. The Chargedescribed in point 2.12.5 above may then apply to thatAdditional Service unless point 7.2.3 below applies.3. Our Services3.1. We will always try to make the Services available to You butsometimes they may be unavailable as a result of, or be affectedby:3.1.1. things like the weather and faults in other networks; or3.1.2. degradation, congestion or maintenance requirements ofthe Network including (but not only) re-positioning and/ordecommissioning of base stations.3.2. At any time Our Network comprises lots of different types oftechnologies. The Services are made available provided You arein range of base stations forming part of the relevant technologicalNetwork when trying to use any particular Service. For example,You can only use 3G Services when You are in range of a 3G basestation. You may have to connect to a particular Price Plan and/oruse particular Equipment to gain access to certain Services.3.3. The Services are made available provided that You also complywith the following conditions, which are a fundamental part of thisAgreement between You and Us:3.3.1. The Services are not used for anything unlawful, immoralor improper;3.3.2. The Services are not used to make offensive or nuisancecommunications in whatever form, or to make or receivereverse charge calls;3.3.3. The Services are only used with Equipment approved foruse with the Network and all relevant laws and rules arefollowed;3.3.4. The Services are not used to send, receive, upload,download or otherwise facilitate any material which isoffensive, indecent, defamatory, of a menacing nature, anuisance, a breach of privacy, an infringement ofcopyright or any other intellectual property right orotherwise unlawful;3.3.5. The Services are not used to access or use Content in away that infringes the rights of others;3.3.6. The Services are not used otherwise than in accordancewith Our and any other networks policies for acceptableuse, and (if appropriate) any relevant internet standards;3.3.7. You give Us information We reasonably ask for;3.3.8. All reasonable instructions We give You are followed;3.3.9. You comply with any fair use policy applicable to Your useof the Services and if You are in breach of that policy Youcomply with any reasonable instructions that We issue toYou to enable You to remedy that breach and to continueto use the Services;3.3.10. The Services are not to be used to gain access to theservices of a third party voice over internet protocol callingprovider unless permitted by the terms and conditions ofYour Price Plan;3.3.11. You must not operate, whether directly or through a thirdparty, any device to route or re-route voice, data or otherServices on, from or to the Network without Our expressprior written consent;3.3.12. You must not sell or attempt to sell or otherwise providecommercial services using Our Network to any third partywithout Our express prior written consent;3.3.13. You, or anyone who uses Your SIM Card, must notdamage the Network or put the Network at risk, or abuseor threaten Our staff;3.3.14. Any information You give to Us, on which We may rely inmaking decisions concerning the provision of Servicesunder this Agreement, must be true at the time You give it;3.3.15. You must give Us any deposit or extra deposit that We askfor; and3.3.16. You comply with any requirement of Ours to set up anonline account for billing purposes (see point 4.4.3).3.4. Any failure to comply with any of the points in point 3.3 will entitleUs to suspend or disconnect the SIM Card from the Network. Wewill also be entitled to terminate this Agreement and You may haveto pay a Cancellation Charge.3.5. By using the Services You consent to Us copying and/ormodifying images or information You have created where suchcopying and/or modification is carried out for the purposes oftransmission. This also applies where You use the Portal.3.6. If You access the Services on or near the border of the Networkand the network of any third party, You agree that You may not beable to access the Network but may instead be connected to thenetwork of one of Our Roaming partners. Calls that You make willthen be charged as if You were Roaming and those calls will notcome out of any Allowance (unless the relevant What It Costsstates otherwise).3.7. Allowances which include (or Charges which are for) calling a UKmobile number will exclude calls to the numbers or customers ofnetworks which are not a UK national cellular mobile operatornetwork. Networks in the Isle of Man and the Channel Islands arenot UK national networks. Please refer to Our What It Costs (NonStandard Charges) booklet for details.3.8. Well use Our reasonable efforts to make commercialarrangements to enable You to access other networks so that Youcan use the Services whilst Roaming. We cant guarantee thequality and coverage that any other network may provide.Additional Charges for Roaming are set out in Our What It Costs(Non Standard Charges) booklet. You may have to ask Us to setup Your Account for Roaming.4. What and how You pay4.1. Our Charges are set out in Our booklets of charges, called WhatIt Costs. We update these booklets from time to time. You canobtain up to date copies by calling customer services or referringto Our website.4.2. All Our Charges are exclusive of VAT. You shall pay an amountinclusive of any VAT.4.3. You may pay Charges in two different ways. You will pay for certainServices as a Monthly Account and You may pay for otherServices as a Pay As You Go Account.4.4. Monthly Account4.4.1. We will make the bill for Your Monthly Account available toYou every month by a method of Our choosing, currentlypost or electronic means. You must pay Your bill by thedate set out on it. Additional Services may be charged inarrears or in advance, as set out in Our What It Costs(Non Standard Charges) booklet. Other Charges are forthe month just passed and any earlier time if notpreviously charged for.4.4.2. If You receive Your bill by post, We will make the billavailable to You by sending the bill to the postal addressthat You registered with Us when You joined or, if You havenotified Us of a change in postal address, to that newpostal address.4.4.3. If You receive Your bill electronically, We will make the billavailable to You through an online account. Its Yourresponsibility to set up Your online account. Your onlineaccount will tell You the date that Your bill is to be madeavailable to You each month. In addition to this, You canask Us to send You a monthly notification that Your bill isready to be viewed. That notification may be by sending amessage to Your SIM Card or by sending an email to theemail address that You provide.4.4.4. If You have not paid all or part of Your bill by the date setout on it You may have to pay a late payment Charge. Wewont ask You to pay this Charge if You make a partpayment as described in point 4.4.5.2 below. You will alsohave to pay the reasonable costs (including debtcollection agency costs) of collecting any late paymentfrom You.4.4.5. If You dont pay a bill by the date set out on it You will havebroken an important condition which is a fundamentalpart of this Agreement between You and Us and this willentitle Us to suspend Your SIM Card from the Networkand/or terminate this Agreement immediately and chargeYou a Cancellation Charge except where:4.4.5.1. You have a genuine dispute with Us; and4.4.5.2. Before the date by which Your bill must be paid,You have written (see point 9.6) to Us setting outthe details of Your dispute, including the amountof Your claim against Us and the amount Youintend to withhold as disputed. If the amount Youintend to withhold is less than the total amountYou owe Us then You must pay the difference bythe date set out on the bill. If You dont, then Wecan terminate this Agreement immediately.4.4.6. Our rights set out in here are in addition to any other legalrights We may have against You.4.4.7. You may have to pay additional Charges, the amount ofwhich is set out in Our What it Costs (Non StandardCharges) booklet, for example: the Separate PaymentHandling Charge; or the Charge to reconnect You to theServices (see point 6.3); or the Charge for a paper orpaper itemised bill; or the Charge if You try to pay Your billand that payment fails (see point 4.4.4).4.5. Pay As You Go Account4.5.1. We may allow You to pay for some Services in advance ona pay as you go basis. When You top up with pay as yougo credit, We will apply credits to Your Pay As You GoAccount, and deduct Charges from that credit for thoseServices You pay for using this Account. We will deductCharges from that credit at Your Price Plan Charges ratebut in accordance with these Pay As You Go Accountconditions.4.5.2. We reserve the right to use credit balances from Your PayAs You Go Account to offset any amount You may owe Usfor Services You pay in arrears. Pay as you go balanceswill only be applied against Your Monthly Account whereYour Monthly Account is put into suspension for nonpayment, or in accordance with point 4.8.4.5.3. As Charges are incurred they will be deducted fromamounts credited against Your Pay As You Go Account.Charges are deducted at the time that You use a Servicefor which there is a Charge. If You have selectedAdditional Services with a periodic service Charge, theCharge will be deducted at the time(s) and for theperiod(s) set out in Our What It Costs (Non StandardCharges) booklet. You are responsible for all Chargescorrectly deducted in accordance with this point.4.5.4. If, at the time We attempt to deduct a periodic Chargefrom Your Pay As You Go Account, You do not haveenough credit on Your Pay As You Go Account to pay thatCharge, that Charge will fail and You will not be able touse the Service for which We were attempting to ChargeYou.4.5.5. When all credits on Your Pay As You Go Account havebeen used You will not be able to make further use ofthose Services which You have chosen to pay for as yougo until a further sufficient credit is made to Your Pay AsYou Go Account. You will still be able to use thoseServices for which unused Allowances apply. You will alsobe able to make calls to the emergency services and to Uswhilst Your SIM Card is connected to the Network. Youmay still receive calls and text messages (except for anyreverse billed Services) whilst Your SIM Card is connectedto the Network.4.5.6. You must also have sufficient credit on Your Pay As You GoAccount to enable You to make a call of one minutesduration, to send (or receive) the Service in question or tosend or receive a minimum of 24 kilobytes of data.Minimum balances reserved for the first Service activatedwill not be available for any subsequently activated yetconcurrently used Service. Services used simultaneouslywill be charged for simultaneously. We will not pay intereston top up credit held on Your Pay As You Go Account.4.5.7. We will not refund pay as you go credit in anycircumstances except as set out in point 7.2.4 below.4.6. You are responsible for all Charges applied to Your Account,except Charges applied after You called customer services toadvise that Your SIM Card has been lost or stolen (see point 2.9.1).4.7. We can change Payment Terms for any good reason, for instance,if You do not pay a bill by the date set out on it. We may not beable to tell You before We do.4.8. You shall be required to pay a deposit (or an extra deposit) assecurity for the Charges if We have a good reason to require it, forexample, if We raise Your credit limit. We can keep the deposituntil the Agreement ends. We will return it when You pay Useverything You owe. We will not pay interest on deposits. We canuse Your deposit to pay what You owe except where You havefollowed the process for disputed Charges outlined at point 4.4.5above. If You dont pay the undisputed amount by the date of Yourbill or tell Us not to use any deposit to pay the disputed amount,then We will use any deposit and/or any pay as you go creditbalance to pay the disputed sum.4.9. Charges for Services You have used may be applied against Yourapplicable Allowance(s) on the date that We process them, whichmay be later than the date that You used those Services and maybe applied against Your next periodic Allowance.4.10. We may use credit reference agencies to help Us make creditdecisions or for fraud protection. You agree that We may registerinformation about You and the conduct of Your Account with anycredit reference agency. For the purpose of fraud prevention andcredit management, information about You and the conduct ofYour Account may be disclosed to financial institutions and otherphone companies. Such information may also be passed to debtcollection agencies for debt collection purposes.4.11. You may be able to use the Service to buy goods and/or servicesfrom third parties. You may be able to pay for that through YourMonthly Account or Your Pay As You Go Account. It is Yourdecision whether or not to enter into a legal relationship with thatthird party, who You may not have heard of or bought from before.If You do buy from a third party using the Service, unless We sayotherwise, You will have a direct relationship with that third partyeven if You pay for the goods and/or services with Your Account.As We will not be a party to that agreement between You and thatthird party, We wont be in any way responsible for any loss ordamage You may suffer because of Your contract with that thirdparty.5. Our Liability to You5.1. We are only liable to You as set out in this Agreement. We have noother duty or liability to You.5.2. Nothing in this Agreement removes or limits Our liability for deathor personal injury caused by something We have done or failed todo or for any fraudulent misrepresentation We may have made toYou.5.3. Except as set out in points 5.1 and 5.2, Our total liability to You forsomething We or anyone who works for Us does or does not dowill be limited to 3,000 for each SIM Card for one incident or6,000 for each SIM Card for a number of incidents within any 12month period.5.4. If You are not a Consumer, We are not liable to You in any way forany loss or damage that was not reasonably foreseeable at thetime You entered this Agreement. This includes but is not limitedto loss of income; business; anticipated savings (meaning costsYou expected to avoid by using Equipment or Services) oranticipated profits, loss of property or loss of use of property.5.5. If You are a Consumer, We are not liable to You in any way for anyloss of income; business or profits; or for any loss or damage thatwas not reasonably foreseeable at the time You entered thisAgreement.5.6. You must tell Us about any claim as soon as reasonably possible.5.7. We will not be liable to You if We cannot carry out Our duties orprovide Services because of something beyond Our control.5.8. We will not be responsible for any harm You suffer from a Viruswhich infiltrates Your Equipment, whether it was transmitted viathe Services or otherwise. You remain responsible for all Chargesapplied to Your accounts for the use of any Services activated bysuch a Virus.5.9. This point 5 will apply even after this Agreement has beenterminated.6. When We may suspend or disconnect the Services6.1. We may suspend the Services or terminate this Agreement anddisconnect any SIM Card from the Network without warning if:6.1.1. The Network breaks down or needs maintenance. We willtry to make sure this does not happen often; or6.1.2. You or anyone who uses Your SIM Card does not keep tothe conditions of this Agreement or any other Agreementwith Us.6.2. You are liable for Charges during suspension unless We decideotherwise. 6.3. We can charge to reconnect You to the Services except wheresomething in point 6.1.1 happened. We can change YourPayment Terms as a condition of re-connection.6.4. The rights that We have under this point 6 are in addition to theother rights that We have to suspend and/or terminate theServices and/or suspend or terminate this Agreement as set out inthe following other points of this Agreement: 3.4, 4.4.5 and 7.3.7. Changing Charges and terminating this Agreement7.1. Changes to Services and Charges7.1.1. We can lower any Charge at any time without telling Youbeforehand, although We will try to tell You if We can.7.1.2. We can suspend, change, increase the price of orwithdraw part or all of the Additional Services on givingactive users of the Additional Service a reasonable periodof Written Notice. The change will then apply to You oncethat notice has run out.7.1.3. We can suspend, change or withdraw Your Price Plan orPrice Plan Services. We will give You Written Notice 30days before We do so. The change will then apply to Youonce that notice has run out.7.1.4. We can increase any Price Plan Charge. We will give YouWritten Notice 30 days before We do so. The change willthen apply to You once that notice has run out.7.2. Your termination rights7.2.1. You can give Us notice to terminate this Agreement, totake effect on or after the end of the Minimum Term.However (except as set out in point 7.2.3) if, in our totaldiscretion, We accept notice from You to terminate thisAgreement within the Minimum Term, You will have to payUs a Cancellation Charge. You can terminate thisAgreement without having to pay Us a CancellationCharge after the Minimum Term has ended.7.2.2. You can only give Us notice to terminate this Agreementby calling customer services. Your Agreement willterminate 30 days from when We receive Your call,although You are free to change Your mind and call Us towithdraw Your notice of termination at any time during thatperiod. You will be responsible for all Charges up to andincluding the date that this Agreement terminates.7.2.3. A Cancellation Charge wont apply if You are within theMinimum Term and:7.2.3.1. Our entitlement to operate the Network ends atany time; or7.2.3.2. You are a Consumer and the change that Wegave You Written Notice of in point 2.11.2 or 7.1.4above is of material detriment to You andYou give Us notice to immediately cancel thisAgreement before the change takes effect; or7.2.3.3. The change that We gave You Written Notice of inpoint 7.1.4 is an increase in Your Price PlanCharge (as a percentage) higher than anyincrease in the Retail Price Index (also calculatedas a percentage) for the 12 months before themonth in which We send You Written Notice andYou give Us notice to immediately cancel thisAgreement before the change takes effect.7.2.4. If You are terminating this Agreement and a CancellationCharge doesnt apply because the circumstances outlinedin clause 7.2.3 have occurred, You can then ask for arefund of any unused Pay As You Go Account balance thatYou may have.7.3. Our immediate termination rights7.3.1. We can terminate this Agreement immediately and Youmust pay Us everything that You owe, including anyCancellation Charge, if any of the following happen:7.3.1.1. You break an important condition of thisAgreement or a number of less importantconditions;7.3.1.2. You break a less important condition of thisAgreement and do not put it right within 7 days ofUs asking You to; or7.3.1.3. If any step is taken to make any kind ofarrangement that would compromise Yourliability to pay Your debts; or (A) if You are anindividual and You are unable to pay your debtsor if any step is taken to make You bankrupt; or(B) if You are a company or other organisationand You become unable to pay Your debts(within the meaning of section 123 of theInsolvency Act 1986) or any step is taken toappoint an administrator, liquidator (for a reasonother than solvent reorganisation), or receiverover You or any of Your assets. We can alsoterminate this Agreement if something similar (inany country) happens or if We think any of thesethings may happen.7.3.2. We can terminate this Agreement if any licence of Ours torun the Network is ended. However, as described in point7.2.3.1, You wont have to pay a Cancellation Charge.8. Portal access8.1. If You have Equipment which enables You to access the Portal,this section applies to You.8.2. We will try to maintain Content on the Portal which is within Ourcontrol, but We cant promise that it will always be complete,accurate and up to date. We arent responsible to You or any thirdparty for any action You take because You relied on what We saidor how We provided Content on the Portal.8.3. We will try to give You Written Notice (as described in point 7.1.2above) a reasonable period before changing an AdditionalService which is Content. However, We may have to change,suspend, withdraw or increase the price of Content without givingYou any warning. The new nature of the Content will be clearbefore You buy the Content following any change and if You thenpurchase the Content following the change, We will take that asacceptance of the new Content and its price.8.4. We may provide links to other third party websites which mayinclude links to the websites of Our partners. If You follow thoselinks, You will be leaving the part of the internet or Portal that Weor Our partners control. Because of that, any content or webpagethat You access (directly or indirectly) is the responsibility of thethird party who makes that content or webpage available to You.We dont check (and so We dont necessarily recommend) what isavailable on any third party website. We cant make any promiseto You about whether the content on any third party website isaccurate, complete or reliable. We also cannot promise that thewebsite will work for as long as You need it or whether it will evenwork at all.8.5. You (and not Us in any way) are entirely responsible for anythingthat You upload, e-mail, post or otherwise transmit via Portalaccess. You agree that You will obey any acceptable use policy orfair use policy that We may have. If You fail to do so, points 3.3.9and 3.4 will apply.8.6. Your ability to access a secure internet environment will bedependent on Your Equipment and the third party supplier ofContent.8.7. This point 8 will apply even after this Agreement has beenterminated.9. General9.1. You need to get Our explicit prior consent before You can transferor try to transfer any of Your rights and responsibilities under thisAgreement. We may transfer any of Ours without Your permission,provided the level of service You currently experience is notreduced as a result.9.2. We can record any conversations between You and Our staff.9.3. We may send notices to either Your postal address, Your onlineaccount, or Your email address regardless of how Your bill ismade available to You.9.4. You must call customer services straightaway about any change inYour postal address or email address. Its Your responsibility tomake sure that the email address that You give Us is correct,current and works at all times. If You change Your email addressor it stops working for any reason, You must notify Us immediately.If You fail to inform Us of any change, We will continue to makeYour bill available to You by either (depending on how You receiveYour bills) sending it to the last postal address that You gave Us ormaking Your bill available in Your online account and sending anynotification to the last email address that You gave Us. Those billswill be payable in accordance with point 4.4.9.5. We arent responsible for messages that dont get to You becauseYour Equipment is turned off or not connected to the Network.9.6. Unless otherwise stated in this Agreement, any notices from Youto Us must be sent to: Customer Relations, T-Mobile, HatfieldBusiness Park, Hatfield, Hertfordshire, AL10 9BW.9.7. Any concession or extra time that We allow You only applies to thespecific circumstances in which We give it. It does not affect Ourrights under this Agreement in any other way.9.8. This Agreement shall not confer any benefit on a third party underthe Contracts (Rights of Third Parties) Act 1999.9.9. English law will apply to this Agreement and any disputes will besettled in the Courts of England and Wales, Scotland or NorthernIreland (as applicable). You may be able to take Your disputes toadjudication under the Communications and Internet ServicesAdjudications Scheme, the details of which are set out in OurCode of Practice for Consumer Affairs. We will give You a copy ifYou ask for it.9.10. If a point or condition of this Agreement is not legally effective, theremainder of this Agreement shall be effective. We can replaceany point or condition that is not legally effective with a point orcondition of similar meaning that is.9.11. Until You object We will use information about You to tell You ofproducts and Services offered by Us and other organisations thatmight be of interest.9.12. You have a right to choose whether Your details are included indirectory listings, including the Phone book. If You want Yourdetails included, please contact Our customer servicesdepartment.9.13. This Agreement is the whole agreement between You and Us. Anyother information that You may have seen or heard before Youentered into this Agreement isnt included.Our Privacy PolicyHow We use personal information.In order that We can supply You with Services, We may share some of the information We hold about You with other members of the DeutscheTelecom Group (Our parent company) and other companies which We have a business relationship. If We have to send Your details to countrieswithout proper data protection laws, We remain responsible for keeping this information secure. We will only share them if permitted by law. Until Youobject, We will use information You give Us to provide You with information about goods and services offered by Us and other organisations withwhich We have a business relationship. We or they may contact You by email, telephone or other on-line or interactive media. If You would prefer notto receive such information, simply let Us know at any time and We will stop sending it to You. We do not pass information about this Agreement tocompanies who contact You to offer a Renewal or Upgrade. If You are Our customer, We hold Your Account information. As You use Your SIM Card,some records are kept for statistical purposes. This data helps Us understand and serve Our customers better and improve Our Network. Datarelating to the routing, timing or duration of communication may be kept for up to a year. To ensure security for You and Our staff and to help maintainservice quality, some calls with Our customer services teams are monitored. Your personal details are not held indefinitely, but are destroyed after aperiod of time. Some information will be held after You have closed Your Account with Us.Credit and Fraud ChecksIf You apply for credit, We will register and check Your details with credit reference agencies to help Us make credit decisions about You. You must beable to disclose information about anyone else with whom You have a financial link. Your details may be linked to records relating to one or more ofthose people. We will also check Your details with fraud prevention agencies. If You give Us false or inaccurate information which leads Us to suspectfraud We will record this and details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. Weand other organisations may also access and use this information to prevent fraud and money laundering, for example, when:n Checking details on application for credit and credit related or other facilities;n Managing credit and credit related accounts or facilities;n Recovering debt;n Check details on proposals and claims for all types of insurance; andn Check details of job applications and employees.These agencies will also use the records for statistical analysis about credit, insurance and fraud. We and other organisations may access and usefrom other countries the information recorded by fraud prevention agencies. More details about the relevant fraud prevention agencies are availableon request.Changes to Our privacy policyIf We decide to change Our privacy policy We will publish the changes on Our website so You are always aware of the way We collect, use anddisclose information.Access to Your InformationIf You want, You can always access Your personal information. Just make a written request clearly identifying Yourself and the personal informationYou require. Well charge You 10 to cover the cost of supplying it. If We hold any inaccurate information about You We will correct it. Our address is:T-Mobile, Hatfield Business Park, Hertfordshire, AL10 9BW.

    What is PrePayMania's Price Match Policy?

    Prepaymania is one of the largest online retailer for Mobile Phones and Accessories in the UK. When you shop with us we want you to have the peace of mind that you're getting the best possible value for money. With this in mind we want to offer you a full price match for like for like goods sold online. Please see below for full terms and conditions.

  • The item must be publicly available for purchase on a UK based website that has a shopping facility and ability to take payment.

  • Price Match guarantees the price for the first 3 days after you purchased the product only. Any prices found to be cheaper after this period will not be Matched. Price match guarantee does not cover price reductions made by Prepaymania within three days of purchase only that of other retail stores

  • The item must be "like for like"; which means that it is brand new, the same colour, contains the same quantity and has an identical manufacturer reference number.

  • The price comparison must include VAT. For clarity, PrePayMania published prices include VAT. Where there is carriage charged on other online retailers products this should be included as the total amount to pay from that online store and the total is the price that Prepaymania will match not for the product alone.

  • Due to their nature, auction websites like eBay and marketplaces like Amazon are excluded.

  • Our price match guarantee cannot be used in conjunction with any PrePayMania or competitor discount codes, promotions or clearance offers

  • Typographical pricing errors will not be matched.

  • We can only accept one price match request per item.

  • This guarantee is subject to change and can be withdrawn at any time.

  • There maybe times when we may not be able to price match.

  • Price match requests must be submitted via email to pricematch@prepaymania.co.uk (All price match requests will be validated within 3 working days of the request) Should your request meet all the above criteria a refund of the difference will be sent to you via your chosen method of payment at the time of the original order.

  • Insurance Terms and Conditions

    MOBILE PHONE INSURANCE POLICY SUMMARYThe information shown here is only a summary of what is covered. It does not form part of the contract between you and us. Please read your policy for full details of all terms and conditions and the excesses that apply to you.This policy is underwritten by certain underwriters at Lloyds of London. It is administered by Warranty & Creditor Services. It is a mobile phone insurance policy and covers theft, damage to the mobile phone.Theft and damage If the phone is stolen, then a replacement of the nearest available specification will be provided. If the phone is damaged or breaks down after the manufacturers warranty expires then you are covered for the cost of repair including parts. If the phone is damaged or breaks down after the manufacturers warranty and is beyond economic repair then you will receive a phone of the nearest available specification. There is an excess of 25 for all claims (exclusion 6). The policy does not cover the cost of repair or replacement of SIM cards, car kits, batteries, chargers, aerials or accessories (exclusion 8). The policy does not cover some instances of theft where the phone has not been properly secured (exclusions 2, 3 and 4).Duration The policy lasts indefinitely. If you make a claim you must keep the policy in force for at least 12 months. If the policy lasts for more than one year, it may be necessary for you to review and update your cover periodically, so that it remains adequate for your needs. If the policy is cancelled within the first twelve months and a claim has been paid, all unpaid premiums for the first twelve months will become due immediately (condition 1).Making a claim To make a claim, please phone us on 01256 471 387 or go to www.wcsinsurance.eu. For theft claims you will need to provide a completed claim form, a crime reference and evidence of any forced entry (where appropriate). For damage claims you will need to send your handset to our authorised repairer. We will reimburse the cost of postage by Royal Mail Special Delivery. Cancellation You will have the right to cancel this policy within 14 days of start of the cover by providing written notice to the Administrator at the address shown below. If you do not exercise your right to cancel this policy will continue in force indefinitely until termination by you or the Underwriters.Dispute In the event of dispute write to the Customer Service Manager at Warranty & Creditor Services, 6 Faraday Office Park, Faraday Road, Basingstoke, RG24 8QQ stating the nature of your complaint and the policy number in the first instance. If you are not satisfied, you may subsequently write to The Complaints and Advisory Department, Lloyds of London, 1 Lime Street, London EC3M 7HA. If still not satisfied, you may contact The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.Compensation Warranty & Creditor Services are covered by the Financial Services Compensation Scheme which may be triggered when an authorised firm goes out of business. In this unlikely situation you may be entitled to compensation from the scheme. Compensation under the scheme for insurance advising and arranging is covered for 100% of the first 2,000 and 90% of the remainder of the cost, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.Initial Disclosure Document1. We are Warranty & Creditor Services of 6 Faraday Office Park, Faraday Road, Basingstoke, RG24 8QQ who are authorised and regulated by the Financial Services Authority. Warranty & Creditor Servicess permitted business is advising on, arranging and dealing (as agent) in non investment insurance contracts (broadly simple insurance contracts with no element of investment involved). You can check this on the FSAs Register by visiting the FSAs website: http://www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.2. We do not provide any advice or information on mobile phone insurance. We only offer mobile phone insurance from one insurer, Lloyds of London.3. If you wish to register a complaint, please write to the Customer Service Manager of Warranty & Creditor Services of 6 Faraday Office Park, Faraday Road, Basingstoke, RG24 8QQ stating the nature of your complaint and the policy number in the first instance. If you are not satisfied, you may subsequently write to The Complaints and Advisory Department, Lloyds of London, 1 Lime Street, London EC3M 7HA. If still not satisfied, you may contact Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.CompensationWarranty & Creditor Services are covered by the Financial Services Compensation Scheme which may be triggered when an authorised firm goes out of business. In this unlikely situation you may be entitled to compensation from the scheme. Compensation under the scheme for insurance advising and arranging is covered for 100% of the first 2,000 and 90% of the remainder of the cost, without any upper limit. Further information about compensation scheme arrangements is available from the FSCSStatement of pricePremiums are 6.99 per month and include Insurance Premium Tax at the rate of 5%. The premium is separate from the cost or purchasing your mobile phone or paying for your airtime. Statement of Demands and NeedsThis insurance product meets the demands and needs of a mobile phone owner who wishes to protect their handset from the costs of theft or damage. It has not been personally recommended by us.Make sure your mobile phone is properly protectedEvery day thousands of mobile phones are stolen or damaged and the cost of replacing your phone may be several hundred pounds which is why we suggest that our customers protect their phone with our insurance which is arranged with certain underwriters at Lloyds of London.Theft The chances of a stolen mobile phone being returned to its owner are less than 1%. A mobile phone can cost more than 500 to replace A brand new handset is more likely to be stolen. Mobile phone theft is Britains costliest form of crime. Many household policies do not cover your mobile phone for theft and damage outside your home. Household policies also tend to have large excesses of 100 or more and often take weeks or longer to process claims.Damage Repairs to the latest colour screens can cost in excess of 200. Mobile phones damaged by water or fluid cannot normally be repaired - and are not covered by the manufacturers warranty.Extended warrantyIf your phone breaks down after the manufacturers warranty the insurance will also cover you for the cost of repair including parts.The cost of repairing your phone could easily be in excess of 100 and due to the way mobile phones are manufactured it is not always cost effective to repair it either.International CoverWorldwide trips of up to 90 days are also covered by the insurers at no additional cost.Repairs and replacementIn the event that your phone is stolen you will receive a replacement phone of the nearest available specification.If your phone is damaged or breaks down and is beyond economic repair you will receive a phone of the nearest available specification.Schedule of InsurancePlease contact the Administrator on the number shown above if you have not received your Schedule of Insurance within 14 days of applying for cover.

    Cash Back by Redemtion

    Cash back claims are by redemption only and require you to send us a copy of your mobile phone bill showing your current tariff details, Cash back is initially offered for the tariff you agreed to at point of sale and therefor if the tariff has been reduced no cash back claims will be awarded.Cash back claims are paid as follows, for 18 month contracts you will claim in months 6,9,12,15,18. for 24 month contracts you will claim in months 6,9,12,15,18,24.All claims for cash back by redemption will need to be submitted within 60 days of the time period specified, any claims outside of this date will be withdrawn.Please contact the redemption dept at fones.com on 01785 216870 and we will advise how much your claim will be for, in addition to this you will need to provide a copy of your mobile phone bill for the month you are claiming for and a proof of address and signature to be received within 60 days at fones.com, redemption dept, Elite House, Dyson Court, Gillette Close, Staffordshire Technology Park, Beaconside, Stafford, ST18 0LQ, please send all documents by recorded delivery as lost claims cannot be auctioned.Acceptable proofs of address are, Utility Bill/Bank statement (dated within the last 3 months), full driving licence.Acceptable proof of signature are, Driving Licence, Passport.we will require two different form of proofs.

     
     
     
     

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