We are a Mobile Phone and Mobile Phone Accessories online store. We have over 10 years experience in the mobile phone industry with over 6 years trading online.
We strive to offer the best prices, together with good service to provide a smooth Internet ordering experience,we have great understanding with what the consumer actually wants so we cater for their needs giving them great brands,very competitive prices and free delivery except PAGY handsets.
How can I contact you?
Our Helpline number is: 0845 677 7755 Our Fax number is: 01782 646613
The best method to contact us is using the contact us page. We aim to reply to all queries within 24 hours - excluding weekends & bank holidays
Existing customers awaiting orders are given priority. Please login in and contact us via the customer control panel which can be found at http://prepaymania.co.uk/customer
Are you VAT and Company Registered?
We are a UK based VAT registered company.
Our VAT number is: GB 970 0612 42
Company Registration number for PrepayMania Limited is 6543760
Telephone opening hours
Helpline Telephone: 0845 677 7755
We are open for calls between the following times:
If we are on all on the phone, helping other customers, please leave a message on our answer machine. Remember to leave your name, number & order number if you have one. We will call you back as soon as possible.
Please note that you can order online 24 hours a day, 7 days a week. Also, you can advise us of a return or request support anytime via http://prepaymania.co.uk/customer
You can send a ticket via the customer control panel. Please allow 48 working hours for a reply. If your query is urgent, it is advisable to call us.
How do I know my transaction is secure?
All order processing takes place over a secure server. We have integrated SecPay, Google Checkout and PayPal as they are the most secure and safest way to order online. We want our customers to feel secure when placing their order.
All payments/card processing systems and procedures are to industry guidelines and standards.
We do not save payment details in the customer control panel, you will need to re-enter payment details each time you order. This will be automatically linked to your Google Checkout Account or Paypal account if you use either of these methods of payment.
How are my details treated?
We do not sell or pass on any information about our customers. All details are kept encrypted and secure.
We are registered with the UK Information Commissioner and our procedures comply fully with the Data Protection Act.
Rest assured that by ordering with us, your email address will be safe from email spammers/marketing companies. We do not even transfer customer information between our other businesses for marketing purposes.
How do you deal with Fraud?
We take fraud very seriously. We have invested a considerable amount in the latest fraud detection and prevention software. All orders are automatically searched against the electoral register, and even company staff lists where applicable. Our fraud detection means that our security checking is highly sensitive. In some cases, it will not authorise payments if there is any discrepancy with the details provided by the customer & the information that is held against a credit or debit card. We will not process any orders that do not fully pass all checks made against it. Possible fraudulent orders are checked against a known risk list maintained by SafeSite.
We reserve the right to cancel/refuse the sale of any goods without prior warning or reason.
Orders that are fraudulent are passed to the relevant authorities. Where we feel it's appropriate, we will pursue fraud cases privately.
We request that a landline number is provided and in some cases, we will call you on the landline number provided. If a landline telephone number cannot be provided, we may cancel the order.
Mobile Phone / Accessory Returns Policy
All of our phones are brand new and come with a 12 month warranty (unless stated Grade A, which means that the handset is refurbished).
Prepay phones are all locked to the network which they are purchased on. If a phone is then unlocked or attempted to be unlocked by the consumer by any means, this will invalidate the warranty.
All our phones are shipped with a UK 240v mains plug.
1.* We offer a 14 days return policy for pay as you go phones and accessories from the date of delivery.
2. All goods come with a 12 month manufacturers warranty. On top on top of this we offer a 14 day return policy, if you wish to return under the 14 day return policy must, and then you must give notification of this via our email/ticket system with 7 days of receiving the goods. This period starts on the day after the day on which the goods were received; we will not cover postage for returned items that have been returned under our 14 day return policy. However if you received item become faulty or has been sent in error, then please communicate this to our customer service team who will organise a return solution for you.
3. Please visit your local service centre (repair centre) or respective websites for warranty repairs for branded products i.e Nokia, Samsung, Sony Ericsson, LG, Motorola, Sagem etc, or alternatively the goods can be returned back to Prepaymania for a fault repair (This can take up to 5 weeks - maximum time)
4. If returning within the 14 days policy, the item must be in an "As new condition", must be complete with all components and packaging - intact, and must also be included.
Please contact us if the item is faulty on 08456 77 55 55.
Returned products not faulty or incorrectly sent will not have the cost of return carriage refunded.
Prepaymania Returns Instructions
Please return the item to:
Unit 20 Imex Tech Park
Trentham Lakes South
If returning under our 14 day return policy Please also include your order number and clearly write on it 'please refund' if returning because your item is faulty or sent in error, please specify this within the package when returning.
We advise when returning goods under our 14 day return policy that you use a signed for service.
Goods are refunded within 30 days.
How long does it take for you to refund my card?
Please note: Refunds. Goods are refunded within 30 days of cancellation
You will receive a refund confirmation email when this has been done.
I would like to cancel my order
If you have placed your order and wish to cancel, please let us know by sending us a message from the customer control panel or the quickest way is to telephone our office on 08456 77 77 55. Please leave a message with your name, contact number & order number & that you wish to cancel your order.
Please note that there is a status lag between the processing and dispatched status therefore we might not be able to stop a parcel going out even if you let us know you wish to cancel an order which status is not marked as dispatched.
If the order has been dispatched, you will have to return it to the following address together with your dispatch note and note ' please cancel'.
Prepaymania Unit 20 Imex Tech Park Trentham Lakes South Stoke-on-Trent Staffs ST4 8LJ
If the order has not been dispatched, we will be able to stop it from going out and cancel your order. We will process your refund automatically.
Monies are refunded back to the purchasing credit or debit card.
Phone Return Policy
ANY ERRORS, MISSING ITEMS OR PROBLEMS WITH YOUR ORDER YOU MUST INFORM US WITHIN 3 DAYS OF RECEIPT OF THE DELIVERY.
1. * We offer 14 days returns policy on Prepay handsets and accessories.
2. Refunds will be in full if goods are returned under our 14 day return policy.
3. Please ensure that all returns are securely wrapped and packaged.
4. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
5. We advise when returning good under our 14 day return policy that you use a signed for service.
6. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
7. Goods outside our 14 day return policy are covered by a full 12 months manufacturers warranty, all goods returned after the 14 day period will be sent for repair under the terms of the warranty. This may take up to 5 weeks (Maximum time scale).
8. Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
9. Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded.
Our returns address:
Unit 20 Imex Tech Park
Trentham Lakes South†
1. Outside of the 14 day return period for prepay handsets all Returned phones will only be accepted for repair where faulty and a full detailed list of the fault with the handset enclosed . Cancellation of orders is not possible outside the first 7 days for contract handsets and 14 days for prepay handsets from the date of receipt.
2. Please note that faulty phones outside the 7/14 day policy may be returned to www.fones.com for a repair or to the manufacturer directly, see links below, Please note when returning to a manufacturer proof of purchase will be required. 3. Please see the manufacturers website for more information.
Nokia: www.nokia.co.uk/A4222229 (Freepost service exists)
Samsung: www.samsungmobile.com 0870 7267 864
Motorola: www.motorola.com/uk 0870 9010 555
Sony Ericsson: www.sonyericsson.com/cws/home 08705 237 237
*Intention to return goods MUST be communicated to PrePayMania via our ticket/email system. If returning under our 14 day return policy then this must be communicated within at least 7 working days of receipt of the goods. Return postage will not be refunded unless goods received were incorrect, or goods were faulty. Goods returned under our 14 day return policy must be returned in full i.e. packaging, accessories, handset, literature, Sim Card, free gift (if applicable). Any simcard supplied must be returned with the full value credit still on it (Unless no credit was supplied with your simcard) it is the customers duty to take reasonable care of products while in their possession when returning under our 14 day return policy. Goods returned and NOT received back by PrePayMania cannot be refunded, we therefore recommend returning goods with a signed for service. Return postage will not be refunded under the 14 day policy, unless goods being returned under the 14 day policy are faulty or incorrectly sent.
Phone Return Conditions
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All returns should be as new condition with screen and keypad protective film intact (where applicable).
The handset must be returned packaged in the original undamaged box including the box inners as well as the phones accessories and literature that came with the phone.
All photos, contacts and any other personal information be deleted off phones before returning them for refund/exchange.
Your return will be rendered void and we will be unable to cancel your order if:
Changes to manufacturers settings have been made Deleting pre-installed manufacturers content such as games Evidence of the phone being opened or attempts to tamper with fixing screws/clips.
HTC 08458900079 (Mon-Fri 8.00-18.00, Sat 9.00-12.00) or HTC Global Warranty 01279206906
FAULTY HANDSET RETURNING FOR REPAIR
Package your phone securely and send it to: Prepaymania Returns, Wembley Ind. Est., First Way, Wembley, HA9 0TU
All phones deemed to be user damage by the service centre will be subject to a 10.00 charge plus 5.95 return postage if required.
Please note: Customers should make back-up copies of all important content and data stored on their handset. For security reasons any sim cards or memory cards received will be destroyed upon receipt.
What credit/debit cards do you accept?
We accept all major credit and debits cards including Mastercard, Visa, Visa Debit (Delta), Switch & Maestro and Visa Electron
We currently accept payments via Sec Pay, Google Cart or via PayPal. All very secure and safe way of making an online transactions.
We currently do not accept American Express Cards.
PLEASE NOTE: For PayPal paid orders, if the address is unconfirmed your order will be held for 3 working days for protection againt fraud.
How do I pay by cheque/ postal order?
To order by cheque for prepay/sim free handsets and accessories, please add the items to cart and print the cart page and post with payment to:
Made payable to Prepaymania
Prepaymania, Unit 20 Imex Tech Park, Trentham Lakes South, Stoke-on-Trent, Staffs, ST4 8LJ
Please remember to include your full name and address.
How do I pay by bank transfer?
We currently do not accept bank transfer payments for customers.
Making A Contract with us
When you place a order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will then process your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.
How long does it take for my product to arrive?
If the item is in stock and ordered before 3.30pm (Mon-Fri), we aim to dispatch the same day. If not then it will be dispatched the following day. Delivery should take up to 5 working days with Royal Mail. Expedited Delivery should take 24 working hours from date of dispatch. We use UPS for these deliveries. Please note that certain addresses may take longer due to accessibility. If you have any queries then please call our Customer Services Team on 08456 77 77 55.
If the item is not in stock, we will contact you with a Expected Time of Arrival. You can then decide whether you wish to continue or cancel the order
Delivery guidelines for items in stock:
UK: Delivery within 5 working days. Can be longer at times.
Please see Royal Mail's website for their policies for lost in post. http://www.royalmail.com/portal/rm/content2?catId=69800733&mediaId=80300735
PLEASE NOTE: For PayPal paid orders if the address is unconfirmed we may not be able to proceed with your order. In this case, we will cancel your order. You will need to confirm your address in your Paypal account, prior to placing another order.
How much does delivery cost?
PrePayMania offers free delivery on all the products.
We use Royal mail for all deliveries except expedited deliveries which are sent with UPS.
Please note we only deliver PAYG handsets to UK addresses, however all other products can be delivered within Europe providing European Delivery is selected at the point of checkout.
Free shipping is only available for delivery to UK addresses while shipping costs are charged for delivery to other European countries.
How can I track my goods?
Where applicable, a tracking number is provided in the customer control panel - however we cannot always provide tracking numbers.
Has my order been dispatched?
The moment an order is printed, the status changes to processing. Once prepared and ready for dispatch, the status is updated to dispatched and a confirmation email is sent.
What is the latest time I can order for same day dispatch?
To ensure swift dispatch, please place your order online by 3pm Monday - Friday.
Orders placed on Friday after 3pm or Saturday and Sunday orders will be processed on the next working day, which would be a Monday. Please note that we do not work on Bank Holidays, orders placed on these days will be processed on next working day.
If you require your order to be dispatched on the same day that you placed it, it is advisable to call us to ensure that the item is in stock & that there will be no problems with your order leaving us that day. Our number is 08456 777755 Monday to Friday 9.30 to 18.00. If we are on the phone, please leave a message on our answer phone with your name & number & that you require your dispatch to be urgent. We will call you back to confirm if this is possible, depending on the time of day which you call.
The average order takes just under a minute to complete online. There is no need to register. Just add the product to your basket and away you go.
Did you know? - Existing customers can place orders online in usually less than 40 secs. - New customers can place a order under 60 secs
Its been more than 15 days delay, are my goods lost?
Should your item still have not turned up after 15 working days of your dispatch notification, then please download the form.
This form needs to be completed in full and returned by either, fax, email or mail within 10 days. Once the form is received back, your refund or replacement item can be sent out.
Has my order been dispatched?
You can check the order status on www.prepaymania.co.uk/customerPlease take into account that:- an order placed on Friday evening would not be processed until Monday-Royal Mail do not deliver on weekends in some areas.
Can I have a different delivery address?
If you wish to have pre pay or SIM free handsets or accessory order to be delivered to a different address, this process can only be done at the time of placing your order. It is not possible to amend the address after you have successfully placed your order. If you are paying with your credit or debit card, when you are at the checkout & have filled in your name & address where your card is registered to, there is the option to have an alternative delivery address by ticking the check box.
This will then direct you to another page where the alternative address can be inputted. Google Checkout allow the delivery address to be different to your billing address. The procedure is similar to credit card. Paypal allows you to have the delivery address as a different address than your billing address, you need to manually insert this address in your Paypal account & then select it when prompted. The same applies if you select an old address.
We cannot amend the address for you. If your order has yet to be dispatched, we may be able to cancel it for you if dispatch has not been done in the warehouse. The order would then be cancelled & refunded back to you. It is in your security interests to ensure that the address details are up to date in your Paypal account at all times as they are linked with your financial data.
Please note that additional security checks might delay your order.
Delivery outside the UK / No VAT
Due to Network restrictions PAYG handsets can only be delivered within the UK.
Why do I need a account ?
The customer account system helps you keep track of all your orders and makes it easier for you to leave reviews, ask for support or track your order.
We do not sell on any information, however we may share you infomation within the Gobal Connect Ltd group of companies for marketing research reasons, neither do we store your card details due to Security reasons.
Please note that if you wish to edit the address for a recently placed and not dispatched order, please contact us on 08456 77 77 55 . For security reasons, the edit details page will not update new order address details.
How will my information be used?
When you place an order with PrePayMania you agree for us to collect information about you for us to be able to process your order, the information we need will depend on what you have ordered. The PrePayMania will hold all relevant information regarding your order on file. We might have to share your information with other 3rd party companies such as credit reference agencies and fraud prevention agencies to enable us to process your order. We do not transfer customer information between our other businesses for marketing purposes., Please not that we have the ability to retain any data that you provide on this website, even if you do not complete your transaction by clicking submit button. Such data and contact details will be used only to contact you to inquire the reason for not completing the order or promote our other products. You agree to the above and information that you have supplied being shared with the above agencies and for your personal information to be held by PrePayMania and its parent company Connect Global Ltd.
How do I delete /cancel my account?
We are unable to delete accounts as records have to be kept for VAT and accounting purposes. However we will make accounts inactive.
You can select 'No' if you do wish to receive marketing emails from us. If you wish to unsubscribe from our email marketing, please follow the link on the email to unsubscribe.
If you have forgotten your password, you will need to set up another account as the passwords are not stored or able to be reset.
How do I add items to the cart and order?
Using our cart is really simple. Find the product your looking to buy and click the add to cart button. Simple!
All you need to do then is click the Google Cart, PayPal or by credit/Debit card and enter your details. You may need to create your login if these have not already been set up. Its very easy and safe and secure ordering system.
What if I am unable to use the cart?
You can order by cheque for prepay/sim free handsets and accessories. Our cart should work for everyone, if not, please tell us! Call 0845 677 7755 and report this to us as soon as possible.
Do I need cookies?
Yes. Our cart system will only work on computers that have cookies enabled. Cookies enable your computer to remember the items you have added to the cart. They do not store anything else and we do not use it for tracking etc.
You can download your invoice from www.Prepaymania.co.uk/customerPlease note: If you have purchased from us via Amazon or eBay, this facility will not be available for you to download yourself. Please email us with your order number, we can then email you a copy out.
Vouchers and promotional discount T's and C's
From time to time PrePayMania may be running promotional campaigns using Voucher, promotional or discount codes.
Vouchers codes, Discount codes or promotional codes need to be used at the time of ordering. The code is entered on to the checkout page and applied to your order. PLEASE NOTE: Once you have entered your code click the apply button, failure to do so will result in no discount on your order.
Voucher codes cannot be used after an order has been put through.
No cash alternative is given.
Discount price include VAT.
Discount codes should be used before the expiry date.
Only 2 handsets per customer/household in any 6 month period applies in all cases.
Only one voucher/claim per order.
prepaymania.co.uk reserve the right to withdraw any offer at any time without notice.
What's in the box?
All our phones comes with Manual, Mains Charger & Battery. In addition, all Pre-Pay phones / Pay As You Go come with an registered Pay as you go sim-card ready for instant use. In some cases you will need to top up the Phone if purchased with credit. Instructions of how to do this will be in documentation.
Do I need to purchase the the top-up/voucher?
The top-up is compulsory purchase. This is a prerequisite by the networks. The sim card will not be registered. When you receive it, you will need to register the sim card & then follow the instructions on the voucher to apply the top up.
Can I use my own simcard?
All our Pre Pay Phones are locked to their respective networks & come with a sim card. Technically, your existing sim will work with a pre-pay of the same network. ( i.e existing Orange sim in an Orange Pre-Pay) However we do have a great range of discounted Sim Free Mobiles at www.prepaymania.co.uk/type/Sim%20Free%20Mobiles.html
Can I transfer the credit to an existing sim?
The Credit will need to be applied to the new sim card provided with the handset. You will receive a Voucher style instructions in your box. Follow these instructions in order to get the top up applied. Please note: the top up can only be applied to the handset & sim card provided. The Credit is not transferable.
Are your phones unlocked?
No. Our Phones are locked to their respective networks. This means an Orange Simcard will not work in a Vodafone Phone. Unless you are purchasing a SIM free mobile which will be unlocked and ready to use.
Do you supply Trade or dropship?
Apologies but we are unable to supply any more than 2 phones per customer. We do not supply to trade or do wholesale.
How do I claim my Free Gifts or Cash Back
Claiming your free gift has been made very easy. Simply send your gift claim certificate with a proof of address (This would be a utility bill dated within the last 3 months) Bills and bank statements must show the same address as the handset was delivered to. Please ensure you take copies of these bills as we will be unable to return them to you. Along with this send your gift claim certificate (Will be in the package that we send out to you with your handset) back signed and dated. All gift claims will be actioned within 7 days. No gift claims will be accepted any later than the 90th day from date of connection. Any claims received after this date will be classed as void.
All Upfront Cash back claims will be paid by cheque and made payable to the customer with 14 days of receiving the returned voucher and a utility bill and the first months mobile phone bill, all details supplied to us when first making your purchase must match the proofs being supplied. This offer is non transferable.All free gifts are offered subject to availability at the time of the claim. In the event of a gift being unavailable prepaymania.co.uk reserve the right to substitute for an equivalent or better. (E.g Sony Laptop may be replace by Dell Laptop with same features)
All free gifts are offered with a full 12 months manufacturing warranty and it is the customers responsibility to register the warranty with the manufacturer.
Please note that FREE gift images are for illustration only and colour may very on actual product received (E.g Xbox 360 either black or White)
All claims are subject to the above terms and conditions. Any claims that do not conform the the above T & Cs will be considered void.
Three's Terms and Conditions
General - All prices include VAT. Details of prices and special promotions are correct at time of going to press. All handsets, modems, datacards and accessories are subject to availability. If you want more details about anything shown in this Guide, please see three.co.uk or ask in store for details.
Unlimited services Unlimited services (such as Add TV, unlimited landline calls, unlimited text & Skype calls) are subject to fair use policy.
Windows Live Messenger Pay As You Go Offer available to all Pay As You Go customers, free messages valid for 30 days from activating any top up. The number of instant messages is subject to a fair use policy of 10,000 messages per month. Mobile and service limitations and terms apply. Microsoft Passport or Windows Live ID required.
Yahoo! Messenger free on 3 (handset dependent) Yahoo! Messenger is available on capable mobiles to customers who download the Yahoo! Messenger application within 3 Services. Pay As You Go offer: Yahoo! Messenger free until 31/12/08 offer available to all Pay As You Go customers, free messages valid for 30 days from activating any top up. The number of instant messages is subject to a fair use policy of 10,000 messages per month. Mobile and service limitations apply. Yahoo! ID required.
Inclusive Calls and Messages what they apply to Inclusive voice calls in stated 3 price plans are for calls made from the UK to any other standard UK mobile (beginning 07) or landline (beginning 01, 02 or 03). Inclusive texts in stated 3 price plans are for text messages sent from the UK to other standard UK mobiles. Inclusive multimedia messages in stated 3 price plans are for messages sent from the UK to other standard UK mobiles or email addresses. Inclusive video calls in the stated 3 price plans are for video calls to other UK video mobiles (mobile and network dependent). Please note that inclusive multimedia messages and video call minutes in Video Pack Add-on are for 3UK to 3UK customers only. International calls and messages, calls and messages made and received whilst abroad, premium rate calls and messages, message alert services and directory service calls, calls to 0800 / 0500 / 0808 numbers that are not on the THA list, non-geographic numbers (087, 084) and special numbers (e.g. 090, 070) are excluded from any inclusive allowances. The maximum charge for NTS numbers (beginning 08) is 15p connection plus 15p per minute. See 3s price guide, available at three.co.uk/nts, for full details of exclusions and prices. Please note that each text message can accommodate 160 characters. Some mobiles allow for more, these will be divided and sent in numerous messages (depending upon length). Each message will be deducted from your Top-up, Add-on or monthly allowance (if any) or charged at standard rates. There are no rollovers of inclusive monthly allowances to the following month.
Outside your allowance Charges for calls and messages outside your allowance apply to price plans listed in this brochure. Other price plans may have different call charges.
Add-ons General 3 reserves the right to suspend, modify or withdraw Add-ons, without notice, at anytime. For Pay As You Go customers, Add-on vouchers are valid for 30 days from date of activation. Add-ons must be activated within 90 days of purchase. X-Series Gold has a 12 month minimum term when purchased with a Slingbox.
Add Internet 10 10MB of data included. Outside the inclusive allowance, Internet access will cost 2 per additional MB.
Add Internet Max 1GB of Internet access, ISP email and file download (including both attachments and Podcasts). Phone browsing only; Your data usage does not include using your phone as a modem.
Add Broadband Lite and Plus Out of bundle charge 1 per MB on Pay As You Go.
Britains Best Mobile Broadband Coverage Based upon % UK population coverage for 3G. Service limitations apply. See three.co.uk
GoogleTM GoogleTM and the Google logo are registered trademarks of Google Inc.
FacebookTM - Facebook is a trademark of Facebook, Inc.
Handset limitations Not all of 3s services may be available on all mobiles. User experience on applications and services may vary between handsets. See individual handsets for details.
Broadband Mobile speeds Mobile Broadband speeds may vary depending on usage and environmental factors. Download speeds of up to 364KBs in standard 3G areas and up to 2.8mbps in Turbo (3G Turbo) areas.
Service limitations Service limitations apply. See three.co.uk for coverage details.
Mix & Match plus Video Pack with Mobile Packages available to new approved customers. The packages detailed consist of either a Mix & Match plan with a free mobile or a Mix & Match price plan plus video pack with mobile at no extra charge. Handset available at no extra charge is dependent on package combinations selected and availability. 18 month minimum contract, service limitations and terms apply.
Free 3 to 3 minutes Free minutes are for 3 to 3 UK voice minutes only. For Pay As You Go Customers - Offer available on Stretch bundle for Flat 12 customers who convert a top-up to a Stretch bundle. Stretch bundle and free calls are valid for 30 days from activating the bundle. Conditions apply.
Free voice-mail Free voice-mail is for calls from your 3 mobile made in the UK to 3s standard UK voice-mail number. For Pay As You Go Customers - free voice-mail is available to Flat 12 customers, even if they have no credit. Terms apply.
Free Skype Free Skype calls & instant messaging are for Skype-to-Skype calls & instant messaging from the UK. Handset dependent and subject (except 3 Skype phone) access is subject to downloading Skype application within 3 services before 31/12/08. Fair use policy & terms apply (4,000 minutes and 10,000 messages a month). For Pay As You Customers - offer is available to all Pay As You Go customers subject to activating a top-up. Free calls & chat valid for 90 days from activating any top-up.
15 Texter Offer Giving you 75 minutes plus 600 texts plus unlimited texts.
20 Texter Offer Giving you 200 minutes plus 1000 texts plus unlimited texts.
25 Texter Offer Based on VideoTalk 500 Plus with unlimited Texts, giving you 500 minutes plus 1000 texts plus unlimited texts.
35 Texter Offer Based on VideoTalk 750 with unlimited Texts, giving you 750 minutes and unlimited texts.
Unlimited Texts Fair use policy of 3000 text messages per month. If you exceed this limit you will be charged at the standard rate for text messages outside your allowance.
Flat12 Standard Tariff Terms Available to new customers & existing customers who opt-in to Flat12 tariff.
Great International rates on Flat12 (Pay As You Go) Promotional price of 12p per minute for calls to standard landlines and mobiles and 12p per text to standard mobiles from the UK to India, Pakistan and Poland until 31/01/2009 after which standard international rates will apply. Available to Flat12 Pay As You Go customers only.
Stretch Terms Standard Tariff Terms Inclusive units are for calls from the UK to UK standard rate landlines beginning 01, 02, 03 and UK mobiles, and for texts sent in the UK to standard UK mobiles. The maximum charge for NTS numbers (beginning 08) is 15p connection plus 15p per minute. Stretch bundles are valid for 30 days. Available to new customers & existing customers who opt-in to the Flat12 tariff, and convert top-up to a stretch bundle.
Double / Triple value Double value claim based upon full utilisation of Stretch15 compared to using 15 credit on Flat12. Triple value claim based on full utilisation of Stretch20 / Stretch25 compared to using 20/25 of credit on Flat12.
Charging / Billing The call duration will be mathematically rounded to the nearest second 3 would like to become a paperless billing company, eBills are free and easy to receive. You get a text message to let you know that your bill is ready and you can check it on My3, online or on your handset. If you really need a paper bill you can update your billing preference via My3 to choose either a paper summary bill or a fully itemised paper bill (charge applies). Pay As You Go - For Pay As You Go customers, all calls made (except calls to short code or premium rate numbers), are rounded up to the nearest minute and are charged by the minute.
T-Mobile's Terms and Conditions
What is PrePayMania's Price Match Policy?
Prepaymania is one of the largest online retailer for Mobile Phones and Accessories in the UK. When you shop with us we want you to have the peace of mind that you're getting the best possible value for money. With this in mind we want to offer you a full price match for like for like goods sold online. Please see below for full terms and conditions.
The item must be publicly available for purchase on a UK based website that has a shopping facility and ability to take payment.
Price Match guarantees the price for the first 3 days after you purchased the product only. Any prices found to be cheaper after this period will not be Matched. Price match guarantee does not cover price reductions made by Prepaymania within three days of purchase only that of other retail stores
The item must be "like for like"; which means that it is brand new, the same colour, contains the same quantity and has an identical manufacturer reference number.
The price comparison must include VAT. For clarity, PrePayMania published prices include VAT. Where there is carriage charged on other online retailers products this should be included as the total amount to pay from that online store and the total is the price that Prepaymania will match not for the product alone.
Due to their nature, auction websites like eBay and marketplaces like Amazon are excluded.
Our price match guarantee cannot be used in conjunction with any PrePayMania or competitor discount codes, promotions or clearance offers
Typographical pricing errors will not be matched.
We can only accept one price match request per item.
This guarantee is subject to change and can be withdrawn at any time.
There maybe times when we may not be able to price match.
Price match requests must be submitted via email to firstname.lastname@example.org (All price match requests will be validated within 3 working days of the request) Should your request meet all the above criteria a refund of the difference will be sent to you via your chosen method of payment at the time of the original order.
Insurance Terms and Conditions
MOBILE PHONE INSURANCE POLICY SUMMARYThe information shown here is only a summary of what is covered. It does not form part of the contract between you and us. Please read your policy for full details of all terms and conditions and the excesses that apply to you.This policy is underwritten by certain underwriters at Lloyds of London. It is administered by Warranty & Creditor Services. It is a mobile phone insurance policy and covers theft, damage to the mobile phone.Theft and damage If the phone is stolen, then a replacement of the nearest available specification will be provided. If the phone is damaged or breaks down after the manufacturers warranty expires then you are covered for the cost of repair including parts. If the phone is damaged or breaks down after the manufacturers warranty and is beyond economic repair then you will receive a phone of the nearest available specification. There is an excess of 25 for all claims (exclusion 6). The policy does not cover the cost of repair or replacement of SIM cards, car kits, batteries, chargers, aerials or accessories (exclusion 8). The policy does not cover some instances of theft where the phone has not been properly secured (exclusions 2, 3 and 4).Duration The policy lasts indefinitely. If you make a claim you must keep the policy in force for at least 12 months. If the policy lasts for more than one year, it may be necessary for you to review and update your cover periodically, so that it remains adequate for your needs. If the policy is cancelled within the first twelve months and a claim has been paid, all unpaid premiums for the first twelve months will become due immediately (condition 1).Making a claim To make a claim, please phone us on 01256 471 387 or go to www.wcsinsurance.eu. For theft claims you will need to provide a completed claim form, a crime reference and evidence of any forced entry (where appropriate). For damage claims you will need to send your handset to our authorised repairer. We will reimburse the cost of postage by Royal Mail Special Delivery. Cancellation You will have the right to cancel this policy within 14 days of start of the cover by providing written notice to the Administrator at the address shown below. If you do not exercise your right to cancel this policy will continue in force indefinitely until termination by you or the Underwriters.Dispute In the event of dispute write to the Customer Service Manager at Warranty & Creditor Services, 6 Faraday Office Park, Faraday Road, Basingstoke, RG24 8QQ stating the nature of your complaint and the policy number in the first instance. If you are not satisfied, you may subsequently write to The Complaints and Advisory Department, Lloyds of London, 1 Lime Street, London EC3M 7HA. If still not satisfied, you may contact The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.Compensation Warranty & Creditor Services are covered by the Financial Services Compensation Scheme which may be triggered when an authorised firm goes out of business. In this unlikely situation you may be entitled to compensation from the scheme. Compensation under the scheme for insurance advising and arranging is covered for 100% of the first 2,000 and 90% of the remainder of the cost, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.Initial Disclosure Document1. We are Warranty & Creditor Services of 6 Faraday Office Park, Faraday Road, Basingstoke, RG24 8QQ who are authorised and regulated by the Financial Services Authority. Warranty & Creditor Servicess permitted business is advising on, arranging and dealing (as agent) in non investment insurance contracts (broadly simple insurance contracts with no element of investment involved). You can check this on the FSAs Register by visiting the FSAs website: http://www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.2. We do not provide any advice or information on mobile phone insurance. We only offer mobile phone insurance from one insurer, Lloyds of London.3. If you wish to register a complaint, please write to the Customer Service Manager of Warranty & Creditor Services of 6 Faraday Office Park, Faraday Road, Basingstoke, RG24 8QQ stating the nature of your complaint and the policy number in the first instance. If you are not satisfied, you may subsequently write to The Complaints and Advisory Department, Lloyds of London, 1 Lime Street, London EC3M 7HA. If still not satisfied, you may contact Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.CompensationWarranty & Creditor Services are covered by the Financial Services Compensation Scheme which may be triggered when an authorised firm goes out of business. In this unlikely situation you may be entitled to compensation from the scheme. Compensation under the scheme for insurance advising and arranging is covered for 100% of the first 2,000 and 90% of the remainder of the cost, without any upper limit. Further information about compensation scheme arrangements is available from the FSCSStatement of pricePremiums are 6.99 per month and include Insurance Premium Tax at the rate of 5%. The premium is separate from the cost or purchasing your mobile phone or paying for your airtime. Statement of Demands and NeedsThis insurance product meets the demands and needs of a mobile phone owner who wishes to protect their handset from the costs of theft or damage. It has not been personally recommended by us.Make sure your mobile phone is properly protectedEvery day thousands of mobile phones are stolen or damaged and the cost of replacing your phone may be several hundred pounds which is why we suggest that our customers protect their phone with our insurance which is arranged with certain underwriters at Lloyds of London.Theft The chances of a stolen mobile phone being returned to its owner are less than 1%. A mobile phone can cost more than 500 to replace A brand new handset is more likely to be stolen. Mobile phone theft is Britains costliest form of crime. Many household policies do not cover your mobile phone for theft and damage outside your home. Household policies also tend to have large excesses of 100 or more and often take weeks or longer to process claims.Damage Repairs to the latest colour screens can cost in excess of 200. Mobile phones damaged by water or fluid cannot normally be repaired - and are not covered by the manufacturers warranty.Extended warrantyIf your phone breaks down after the manufacturers warranty the insurance will also cover you for the cost of repair including parts.The cost of repairing your phone could easily be in excess of 100 and due to the way mobile phones are manufactured it is not always cost effective to repair it either.International CoverWorldwide trips of up to 90 days are also covered by the insurers at no additional cost.Repairs and replacementIn the event that your phone is stolen you will receive a replacement phone of the nearest available specification.If your phone is damaged or breaks down and is beyond economic repair you will receive a phone of the nearest available specification.Schedule of InsurancePlease contact the Administrator on the number shown above if you have not received your Schedule of Insurance within 14 days of applying for cover.
Cash Back by Redemtion
Cash back claims are by redemption only and require you to send us a copy of your mobile phone bill showing your current tariff details, Cash back is initially offered for the tariff you agreed to at point of sale and therefor if the tariff has been reduced no cash back claims will be awarded.Cash back claims are paid as follows, for 18 month contracts you will claim in months 6,9,12,15,18. for 24 month contracts you will claim in months 6,9,12,15,18,24.All claims for cash back by redemption will need to be submitted within 60 days of the time period specified, any claims outside of this date will be withdrawn.Please contact the redemption dept at fones.com on 08456 77 77 55 and we will advise how much your claim will be for, in addition to this you will need to provide a copy of your mobile phone bill for the month you are claiming for and a proof of address and signature to be received within 60 days at fones.com, redemption dept, 20 Imex Tech Park, Trentham Lakes South, Stoke-on-Trent,Staffs,ST4 8LJ, please send all documents by recorded delivery as lost claims cannot be auctioned.Acceptable proofs of address are, Utility Bill/Bank statement (dated within the last 3 months), full driving licence.Acceptable proof of signature are, Driving Licence, Passport.we will require two different form of proofs.