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FAQ & Terms and Conditions Click here to print

1 PrePayMania

1.1 Who are we?
1.2 How can I contact you?
1.3 Are you VAT and Company Registered?
1.4 Telephone opening hours

2 Security

2.1 How do I know my transaction is secure?
2.2 How are my details treated?
2.3 How do you deal with Fraud?

3 Returns / Cancelled orders

3.1 Mobile Phone / Accessory Returns Policy
3.2 How long does it take for you to refund my card?
3.3 I would like to cancel my order
3.4 Phone Return Policy
3.5 Phone Return Conditions
3.6 Faulty Phone

4 Payment details

4.1 What credit/debit cards do you accept?
4.2 How do I pay by cheque/ postal order?
4.3 How do I pay by bank transfer?
4.4 Making A Contract with us

5 Delivery

5.1 How long does it take for my product to arrive?
5.2 How much does delivery cost?
5.3 How can I track my goods?
5.4 Has my order been dispatched?
5.5 What is the latest time I can order for same day dispatch?
5.6 Its been more than 7 days delay, are my goods lost?
5.7 Has my order been dispatched?
5.8 Can I have a different delivery address?
5.9 Delivery outside the UK / No VAT

6 Customer Account System

6.1 Why do I need a account ?
6.2 How do I change my address?
6.3 How will my information be used?
6.4 How do I delete /cancel my account?
6.5 How do I change my password?

7 Shopping Cart System

7.1 How do I add items to the cart and order?
7.2 What if I am unable to use the cart?
7.3 Do I need cookies?
7.4 Invoice

8 Vouchers T's and C's

8.1 Vouchers and promotional discount T's and C's

9 Products

9.1 What's in the box?
9.2 Do I need to purchase the the top-up/voucher?
9.3 Can I use my own simcard?
9.4 Can I transfer the credit to an existing sim?
9.5 Are your phones unlocked?
9.6 Do you supply Trade or dropship?

10 How to Claim Free Gifts and Cash Back

10.1 How do I claim my Free Gifts or Cash Back

11 Three's Terms and Conditions

11.1 Three's Terms and Conditions

12 T-Mobile's Terms and Conditions

12.1 T-Mobile's Terms and Conditions

13 PrePayMania Price Match Policy

13.1 What is PrePayMania's Price Match Policy?

14 Orange's Terms and Conditions

14.1 Orange's Pay Monthly Terms and Conditions

15 Insurance Terms and Conditions

15.1 Insurance Terms and Conditions

16 Cash back by Redemption.

16.1 Cash Back by Redemtion

 
 
 
 
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