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FAQ

1 PrePayMania

1.1 Who are we?
1.2 How can I contact you?
1.3 Are you VAT Registered company?
1.4 Telephone opening hours

2 Security

2.1 How do I know my transaction is secure?
2.2 How are my details treated?
2.3 How do you deal with Fraud?

3 Returns / Cancelled orders

3.1 Mobile Phone / Accessory Returns Policy
3.2 How long does it take for you to refund my card?
3.3 I would like to cancel my order
3.4 Phone Return Policy
3.5 Phone Return Conditions

4 Payment details

4.1 What credit/debit cards do you accept?
4.2 How do I pay by cheque/ postal order?
4.3 How do I pay by bank transfer?

5 Delivery

5.1 How long does it take for my product to arrive?
5.2 How much does delivery cost?
5.3 How can I track my goods?
5.4 Has my order been dispatched?
5.5 What is the latest time I can order for same day dispatch?
5.6 Its been more than 7 days delay, are my goods lost?

6 Customer Account System

6.1 Why do I need a account ?
6.2 How do I change my address?
6.3 How will my information be used?
6.4 How do I delete /cancel my account?
6.5 How do I change my password?

7 Shopping Cart System

7.1 How do I add items to the cart?
7.2 What if I am unable to use the cart?
7.3 Do I need cookies?

8 Vouchers T's and C's

8.1 Vouchers and promotional discount T's and C's

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